Position Description

The Registered Nurse is an integral member of the Telehealth Clinical Team, delivering high‑quality patient care in a fast‑paced virtual environment. This full‑time role consists of 40 hours per week, scheduled in 10‑hour shifts. The hours for this role are 2:00pm-12:00am EST and requires flexibility in scheduling, including the ability to begin shifts up to two hours earlier or later as operational needs require. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs.  

The RN supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient‑centered care

Essential Job Functions

• Apply Professional Standards: Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care.
• Provide Telehealth Support: Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers.
• Triage & Assess: Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues.
• Coordinate Patient Care: Serve as a liaison between patient and provider; address post‑consultation questions and concerns.
• Resolve Medication Issues: Assist with pharmacy questions or medication‑related concerns in partnership with providers.
• Ensure Quality Documentation: Accurately document and maintain the patient’s electronic medical record.
• Promote Safety: Identify, report, and help resolve patient safety or quality issues.
• Advocate for Patients: Support optimal health outcomes through education, guidance, and empathetic communication.
• Manage Difficult Interactions: De‑escalate challenging situations while maintaining professionalism and patient focus.
• Other Duties: Perform additional responsibilities as assigned.

Required Knowledge/Skills/Abilities

• Critical thinking and data synthesis.
• Empathetic
• Triage and assessment skills.
• Knowledge of Primary Care, Urgent Care, and ER settings.
• Effective communication skills over various mediums.
• Multi-tasking in a fast-paced environment.
• Strong interpersonal skills with that encompass cultural, ethical, economic and access to health care resource understanding when interacting with the patient.
• Knowledge of electronic medical records and e-prescribe.
• Maintain competencies for telehealth nursing.
• Demonstrates proficiency with the following software: Microsoft Word, Excel, PowerPoint, and Outlook.

Education and Experience

• Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories.
• RN Licensure with at least two year of experience working in Urgent Care, Primary Care, or ER setting.

Physical Demands

While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.  The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Remote at‑home work environment requiring a quiet, professional, HIPAA‑compliant space.

Travel Requirements

None/Minimal

Position Location

Remote

Security Roles and Responsibilities

MD Live employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes.  All employees must comply with all applicable regulations and all MD Live policies and procedures for the security and privacy of such information.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 31 - 47 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, .