UnitedHealth Group

RN Home Health Operations Manager

UnitedHealth Group$91K — $163K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in nursing from an accredited program required.
  • Current, active unrestricted Registered Nurse License in Nevada.
  • 3+ years management experience in home health or related healthcare organization.
  • Experience supervising and directing professional personnel.
  • Project management and/or standard work development experience.
  • Thorough knowledge of nursing practice, professional standards, and State & Federal regulations.
  • Experience managing department heads or people leaders.

Responsibilities

  • Coordinate and oversee all patient services conducted by operations personnel.
  • Manage team structures, operations, and processes between Home Health departments.
  • Provide guidance and counseling to coordinators and supervisors in various home health services.
  • Assist department supervisors with administrative oversight and process improvement.
  • Assist the Executive Director in preparing and administering the Agency's annual review and budget.
  • Evaluate performance of operations supervisors and assist in developing their evaluation techniques.
  • Conduct annual performance evaluations and monitor staff retention and satisfaction.

Benefits

  • Comprehensive benefits package including health insurance.
  • Incentive and recognition programs.
  • Equity stock purchase options and 401k contributions.
  • Opportunities for professional development and career progression.
Full Job Description
The Home Health Clinical Operations Manager is responsible for the overall direction of home health operations. The Clinical Operations Manager (COM) will collaborate with members of Clinical Leadership to ensure optimal customer-centric service, clinical quality and excellence, and adherence to policies and procedures in accordance with the Agency's mission and vision.

Primary Responsibilities:

  • Coordination and oversight of all patient services conducted by operations personnel
  • Management of team structures, operations, and processes between Home Health departments while defining and maintaining boundaries of team operations within the agency
  • Provide guidance and counseling to coordinators and supervisors of intake and referrals, scheduling clinical education, informatics and reporting, and QAPI to assist them in continually improving all aspects of home health care services provided through organization personnel
  • Assists department supervisors with administrative oversight, process improvement, professional development, process evaluation, counseling, and planning for operations personnel
  • Assists the Executive Director/Administrator in the preparation and administration of the Agency's annual review, planning, and budget
  • Interpret operational data to manage resource availability and allocation to support Agency projects and to address potential resource conflicts
  • Evaluate performance of operations supervisors/department heads
  • Assist operations supervisors to develop skills and techniques in evaluating the performance of operations personnel. Oversee coaching and performance improvement plans to address deficiencies
  • Hires, evaluates, and terminates Agency personnel. Proactively monitor staff retention and satisfaction
  • Conducts performance evaluations annually, or more frequently as indicated
  • Collaboration with various business units within Enterprise for projects requiring Agency involvement and outcomes
  • Ensures development and maintenance of Standard Operating Procedures and Job Aids to streamline home health operations
  • Assures proper maintenance of clinical records in compliance with local, State, and Federal laws
  • Assists and guides development and implementation of on-boarding and orientation programs for new personnel. Responsible for orientation of Agency personnel, either directly or through delegation of appropriate Agency staff
  • Oversees the planning and implementing staff in-services and continuing education programs to meet education and training needs of Agency personnel
  • Facilitate ease of access and use of information platforms and databases for Agency utilization
  • Assists with evaluation of Agency performance via performance improvement programs, productivity, and annual reviews
  • Assists in the development of Agency goals. Develops, recommends, and administers Agency policies and procedures
  • Assures compliance with all Local, State, and Federal laws and regulations regarding licensure and certification of all Agency personnel
  • Promotes home health care services in the healthcare community and collaborates internal and external customers
  • In the absence of the Executive Director and Administrator, the ADON will become the acting Executive Director/Administrator, and will be vested with authority to act on behalf of the Executive Director/Administrator
  • Other duties as assigned by the Executive Director and Administrator


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in nursing from an accredited program by the National League for Nursing required
  • Current, active unrestricted Registered Nurse License to practice professional nursing in the State of Nevada
  • 3+ years of management experience in a home health or related health care organization
  • Demonstrated experience to supervise and direct professional personnel
  • Project management and/or standard work development experience
  • Demonstrated thorough knowledge of current nursing practice, professional standards of care, and State & Federal regulations regarding home health
  • Experience with managing department heads/people leaders
  • Proven efficiency/process improvement principles (e.g., Lean)


Preferred Qualification:

  • Master's degree in health care


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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