Job Description

The Supervisor of RN Case Management is responsible for ensuring quality standards and provides guidance to ensure patient centered case management services are being provided to patients on a daily basis. The supervisor is responsible to train and support case management staff and monitor the ongoing performance of the case management team.

Responsibilities

Supervision and Leadership:
• Provide leadership and supervision to team of RN Case Managers, Social Workers and Discharge Planning Assistants.
• Develop and implement competency-based orientation program including regular check ins with new hires.
• Conduct audits for quality control.
• Provide ongoing coaching to promote staff development and compliance with department standards of performance.
• Conduct needs assessments to identify ongoing education needs of the department.
• Provide case management expertise to hospital leadership, physicians and assigned staff in both formal (e.g. Multi Disciplinary Rounds, Hospital Capacity Alerts) and informal settings (e.g. Outlier/LOS meeting)
• Communicate, educate and solicit feedback from key physicians to further improve case management activities.
• Ensure the utilization of evidence-based practice to design and implement care guidelines.
• Assist department Manager to review the department's performance towards stated goals and objectives.
• Supervise and monitor daily work activities of case managers and social workers; determines increase in work volumes makes appropriate readjustment to assignments.
• Develop and maintain liaison relationships with community agencies, vendors, and providers.
• Participate in routine patient and associates rounding activities and prepare summary reports.

Direct Care and Competency:
• Provide staff coverage in absence of essential staff.
• Adhere to performance expectations and documentation guidelines of case management practice standards.
• Maintain current knowledge and skills related to Case Management.
• Seek appropriate learning opportunities to enhance professional and management career growth.
• Keep abreast of current care management and healthcare trends and issues; shares such knowledge and information with managerial colleagues, staff, and appropriate others.
• Identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span.
• Participate in health-related community activities and organizations.

Human Resources:
• In conjunction with the Manager:
• Assist with personnel recruitment, annual performance evaluations, and initiates progressive disciplinary action with case managers and social workers when appropriate.
• Provide regular coaching, mentoring, and constructive feedback for all case management staff.
• Ensure staffing levels are appropriate to meet care coordination, and discharge planning needs of patient populations.
• Monitor work schedules for staffing; monitor PTO usage, payroll and productivity reports.
• Prioritize learning needs and motivate staff to achieve highest level of professional and personal development.
• Assure appropriate educational support and on-going training is provided for staff regarding best practice for care coordination, and discharge planning.
• Ensure that staff has the resources available to perform their assigned duties to meet established performance standards.
• Provide an environment that utilizes the core values of standards of practice and ethics.
• Ensure associates know performance expectations and hold them accountable.
• Ensure all human resource issues are addressed in accordance with UH policies and procedures.

Financial Accountability:
• In conjunction with the Manager:
Assist with budget development and preparation.
Maintain and monitor expenses within allowable variance ranges.
Monitor PTO usage and time off requests.
Ensure cost efficiency of care delivery through budget recommendations.

Patient/Family Satisfaction:
• Provide supervision to case managers and social workers to promote patient/family satisfaction.
• Troubleshoot and mediate patient/family issues with case managers and social workers to offer service recovery when needed.

Qualifications

Minimum Required: Bachelor's Degree - Nursing. | Registered Nurse in State of Ohio, Certification in Case Management strongly preferred (ACM or CCM). | Minimum Required: 6 - 10 Years equivalent experience.