Job Description
The Senior Program Delivery Professional implements, monitors and seeks to continually improve program operational processes. Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. Work assignments involve overseeing documentation, design, and implementation of both existing and new processes for the Provider Programs operational area.
- Collects and analyzes data to initiate, develop and recommend business practices and procedures that focus on the customer experience, compliance adherence, and efficiency.
- Initiates and oversees business process improvement initiatives, including cross functional end to end lifecycle documentation and improvement (ie. product / performance Lifecyle)
- Supports, leads and/or drives key organizational initiatives (including retrospective lessons learned, cross functional collaboration opportunities)
- Ensures standardization and accuracy of process and procedure documentation across programs.
- Develops, reviews, and approves program educational content.
- Reviews and approves usage of alternate program materials.
- Monitors program correspondence.
- Supports Operating Discipline and the rollout and adoption of enterprise supporting framework as well as ongoing departmental operational review support
- Supports Provider Programs financial management (program administrative and claims management, departmental administrative expense)
Use your skills to make an impact
Required Qualifications
- 5 or more years of technical experience
- Strong knowledge of Microsoft products
- Excellent communication skills, both oral and written
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Bachelor's Degree and / or Master's Degree in Business Administration or a related field
- Lean / Sig Sigma experience
- Finance experience
- Operations experience
- PMP certification a plus
- Knowledge and experience in health care environment/managed care
- Strong analytical skills
Local Louisville candiates encouraged to apply
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 07-27-2026
