Salary: $113,131.20 - $160,180.80 Annually
Location : 1900 Building, 1900 SW 4th Ave, OR
Job Type: Regular
Job Number:
Bureau: Portland Permitting & Development
Opening Date: 09/07/2026
Closing Date: 9/14/2026 11:59 PM Pacific

The Position
Job Appointment: Full Time, Temporary. Temporary appointments shall not exceed one (1) year without approval.
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available.
Work Location: This position reports to 1900 SW 4th Ave.
Union Representation: Non Represented.
Starting Pay: The City of Portland follows the Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.

Position Summary:

The City of Portland is seeking a highly skilled and collaborative professional to lead the Sewer Lateral Connection and Repair Permit Program. This position plays a critical role in managing a specialized permitting and inspection system for work occurring in the public right-of-way and public sewer easements. The successful candidate will ensure compliance with City construction standards, codes, administrative rules, and requirements tied to municipal wastewater and stormwater permits, helping reduce risk to the City and support essential public infrastructure.

This role is central to day-to-day operations and delivers timely customer service and coordination with bureau partners, intergovernmental agencies, design professionals, contractors, developers, and property owners.
What you'll do:

• Program Management
  
  • Lead staff responsible for processing, reviewing, issuing, and providing customer service for Sewer Connection and Repair Permits.
  • Develop standard practices, policies, procedures, and quality assurance protocols for daily program operations.
  • Establish program goals, track performance, and identify areas for process improvement.
  • Collaborate with section and division leadership to integrate improvements into Citywide development review systems.
  • Manage program communications, including web content, forms, notices, and fee/budget updates in coordination with PP&D Communications.
• Development Customer Service & Technical Guidance
  
  • Provide technical assistance, coordination, and project guidance to contractors, designers, developers, property owners, ratepayers, and the general public
  • Serve as a subject-matter expert interpreting City codes, standards, and administrative rules.
  • Act as the initial contact for grievances and appeals, coordinating with bureau managers, directors, and public officials.
  • Develop and maintain customer service protocols for the work unit.
• Personnel Leadership & Supervision
  
  • Recruit, hire, train, schedule, assign, and supervise technical staff.
  • Oversee the public infrastructure permitting system for sewer connection and repair work in the right-of-way.
  • Foster an equitable, safe, positive work environment that reflects the City's values and supports a multicultural workforce.
  • Ensure unit tasks are completed on schedule and within budget; establish performance expectations, guide professional development, and conduct performance evaluations.
  • Provide leadership, conflict resolution, and disciplinary recommendations in coordination with bureau HR and management.
• Inter- and Intra-Agency Coordination
  
  • Partner with BES, PBOT, PP&D, and other bureaus to maintain consistency in standards, permitting, inspection, enforcement, and communication.
  • Collaborate with state and county agencies, development partners, and the public to advance environmental protection and infrastructure reliability.
  • Represent BES in cross-bureau planning, development, and policy initiatives; serve as a technical resource to designers, tradespeople, elected officials, and City leadership.
  • Support annual reporting related to compliance (including NPDES MS4 Permit).
  • Coordinate response and assessment of deficient sewer work with City inspectors, engineers, and compliance teams.
• Representation & Leadership
  
  • Serve as BES's internal representative for initiatives related to sewer permitting functions.
  • Participate in BES/PBOT/PP&D management teams to support the City's mission, policies, strategies, and performance goals.
  • Provide program status updates and make recommendations for improvements to bureau leadership.

Ideal Candidate
The ideal candidate will be an effective leader with strong technicalexpertisein sewer and stormwater permitting,experience overseeing complex public infrastructureprocesses,working experience with contractors,and a commitment toexcellent customer service. They will bringstrong communicationskills, the ability to coordinate across multiple bureaus and agencies, anddemonstratedsuccess managing and developing staff in a fast-paced, collaborative environment.
To Qualify

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

1. Experience managing or administering public infrastructure, development review, or permitting programs, including applying and interpreting codes, standards, regulations, and technical requirements.
2. Experience supervising or leading staff, including assigning work, setting performance expectations, providing coaching, and evaluating performance.
3. Experience providing technical guidance, customer service, and problem-solving support to contractors, designers, developers, property owners, or other stakeholders involved in public-sector permitting or construction.
4. Experience developing, improving, or implementing operational processes, procedures, or program performance measures.
5. Experience working collaboratively with internal and external partners such as other bureaus, agencies, utilities, or regulatory bodies.

The Recruitment Process
How to Apply:

• Submit your resume and responses to supplemental questions by the closing date.
• (Optional) Submit Veterans' Preference documents, if applicable.
  If this is your first time applying with the City of Portland, or if you haven't requested veteran preference before (and would like to now), please attach your DD214-Member 4 and/or VA Benefit Letter to your application. Once we verify your eligibility, we'll record your veteran preference in our system, so it automatically applies to your future applications.

What to Expect:

1. Application Review - (Week of September 14th): We'll review your application materials to ensure you meet the minimum qualifications listed above.
2. Notice/Feedback - (Week of September 21st): You will receive an email when the minimum qualification review is complete. If you disagree with the evaluation results, you may request a review within 14 days of the email notice, per
3. Selection Process - (Late September/Early October): The hiring bureau will review qualified applications, conduct interviews, and check references.
4. Conditional Job Offer - (Mid-October): Final candidates may undergo a background or driving record check, depending on the position.

Additional Information
Learn More About:

Questions? We're here to help!If you have questions about this recruitment or need assistance, contact:

Tamela Ressler, Senior Recruiter
Bureau of Human Resources
A Career with the City of Portland offers many Employee Benefits
We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status.
01

Thank you for considering joining the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.

A lack of a complete and thorough response to each of the supplemental questions in the space provided may result in disqualification from the examination. In addition, the selections you make and responses you provide in the questionnaire must accurately reflect what is documented in your resume.

Have you read and understood the information listed above?

• Yes
• No - If you have any questions, please contact the recruiter on the announcement.

02

The City of Portland sometimes gets requests for public records. Please choose the response that best fits your preference:
(Your choice will not affect your application process.)

• I want my application to stay private. I understand that the City of Portland will keep my information confidential unless required to share it by law.
• I allow my application to be shared. I understand that by choosing this option, my information is no longer private.

03

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)
04

Minimum Qualification 1: Please describe your experience managing or administering public infrastructure, development review, or permitting programs, including how you have applied and interpreted relevant codes, standards, regulations, or technical requirements. (Limit your response to 1-2 paragraphs)
05

Minimum Qualification 2: Please provide an overview of your experience supervising or leading staff, including how you assign work, set expectations, coach employees, and evaluate performance. (Limit your response to 1-2 paragraphs)
06

Minimum Qualification 3: Please describe a situation that demonstrates your experience providing technical guidance, customer service, and problem-solving support to contractors, designers, developers, property owners, or other stakeholders. (Limit your response to 1-2 paragraphs)
07

Minimum Qualification 4: Please describe an operational process, procedure, or performance measure you have developed, improved, or implemented, including the problem it addressed and the impact of your work. (Limit your response to 1-2 paragraphs)
08

Minimum Qualification 5: Please describe your experience collaborating with internal or external partners such as bureaus, agencies, utilities, or regulatory bodies, and explain how that collaboration supported permitting or program outcomes. (Limit your response to 1-2 paragraphs)
Required Question