5-7 years in healthcare provider relations or business development.
Familiarity with hospitals, healthcare organizations, and public health programs.
Knowledge of health information exchange (HIE) and interoperability concepts.
Strong grasp of electronic health record (EHR) and electronic medical record (EMR) workflows.
Experience in provider training and stakeholder engagement.
Exceptional communication and relationship-building skills.
Proven ability to manage multiple priorities with strong organizational skills.
Responsibilities
Build relationships with rural healthcare providers and other stakeholders.
Organize outreach through various communication methods including calls and presentations.
Schedule and lead educational webinars and meetings for providers.
Support onboarding and retention initiatives for healthcare providers.
Implement training sessions for healthcare organizations on health information exchange services.
Analyze engagement metrics to identify improvement opportunities for provider utilization.
Prepare reports and presentations for executive stakeholders.
Benefits
Participation in healthcare conferences and networking events.
Opportunities for professional development in healthcare IT and interoperability.
Access to resources for continuous improvement and training.
Collaborative environment with internal teams on special projects.
Full Job Description
Provider Relations / Outreach / Business Development:
Develop and maintain strong relationships with rural healthcare providers, hospitals, physician groups, pharmacies, behavioral health organizations, and other healthcare stakeholders.
Conduct provider outreach through phone calls, emails, meetings, presentations, and onsite visits.
Schedule and facilitate provider meetings, educational webinars, and stakeholder sessions.
Build relationships with healthcare associations and key industry contacts.
Support provider onboarding, engagement, retention, and adoption initiatives.
Identify opportunities to increase participation and utilization of NC HealthConnex services.
Provider Engagement & Training:
Lead provider engagement activities and support healthcare organizations in adopting HIE services into clinical workflows.
Conduct virtual and onsite training sessions for healthcare participants.
Develop training materials, user guides, and educational content.
Gather provider feedback and translate insights into actionable improvement strategies.
Support healthcare organizations in understanding the benefits of health information exchange.
Health IT & Interoperability Support:
Develop knowledge of CMS and ONC healthcare IT programs related to HIE services.
Assist providers with understanding state and federal healthcare programs, including:
Meaningful Use / Promoting Interoperability
Medicaid Health Home Programs
Health Information Exchange initiatives
Collaborate with technical teams to identify opportunities for improving data exchange and provider workflows.
Develop high-value healthcare use cases to promote adoption and utilization.
Reporting & Stakeholder Management:
Analyze engagement metrics and provider utilization data to identify opportunities for improvement.
Prepare reports, presentations, and updates for leadership and executive stakeholders.
Track outreach activities, provider feedback, adoption metrics, and project progress.
Participate in healthcare conferences, networking events, and industry presentations.
Collaborate with internal teams on special projects and program initiatives.
Required Skills & Qualifications:
Experience in healthcare provider relations, outreach, account management, or business development.
Experience working with hospitals, physician groups, healthcare organizations, or public health programs.
Knowledge of Health Information Exchange (HIE), interoperability, and healthcare technology solutions.
Strong understanding of EHR/EMR systems and healthcare workflows.
Experience with provider training, stakeholder engagement, and change management.
Excellent communication, presentation, and relationship-building skills.
Ability to work independently and manage multiple priorities.
Strong organizational, analytical, and problem-solving abilities.
Preferred Qualifications:
Experience with NC HealthConnex or other state Health Information Exchange programs.
Experience working with state government healthcare initiatives.
Experience with CMS, ONC, Medicaid, or public health programs.
