About the role:

As a Rewards Manager, Leave & Disability, you will provide subject matter expertise and operational oversight for leave of absence (LOA) and disability programs across North America. You will work within the People function, partnering closely with People Partners, Payroll, Legal, and external vendors to ensure seamless, compliant, and employee-centric delivery of leave programs. This role offers the opportunity to influence policy interpretation, lead vendor performance, and drive continuous improvement in case management standards while supporting a consistent and high-quality employee experience across the region.

What We offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Exposure to global People policies and participation in regional and global rewards initiatives
• Opportunities to contribute to process improvements, program enhancements, and employee experience transformation
• Collaboration with cross-functional stakeholders and external partners to drive operational excellence
• Access to competitive benefits including medical, dental, vision, 401k match, and paid time off.

Key Responsibilities:

• Oversee end-to-end administration of leave of absence and disability cases, ensuring accuracy, compliance, and consistency
• Act as the escalation point for complex or sensitive cases, applying judgment and policy interpretation
• Provide guidance and direction to leave administrators on case handling, priorities, and best practices
• Monitor and manage vendor performance against SLAs and KPIs, driving improvements where needed
• Maintain oversight of leave data, reporting, and case tracking to ensure integrity and transparency
• Partner with internal stakeholders including People Partners, Payroll, and Legal to resolve issues and ensure alignment
• Contribute to global and regional rewards projects, including process improvements and program enhancements..

Who we are looking for:

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Strong experience administering leave of absence and disability programs in the U.S. and Canada
• Solid knowledge of FMLA, U.S. state regulations, and Canadian leave frameworks
• Proven ability to manage vendor relationships and drive performance improvements
• Strong organizational and time management skills with attention to detail
• Effective communicator with the ability to influence and guide stakeholders without formal authority
• Comfortable navigating sensitive situations with credibility and sound judgment
• Experience working in cross-functional, global environments is an advantage.

Job type: Full-time

Location: Charlotte, North Carolina (Fully onsite, 5 days per week)

Travel expectations: As per business needs, but limited.

Salary: $90,000 - $120,000*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.