Why we need you

Revenue Operations at Suki runs on recurring work: leadership reporting, forecasting, quota and license management, invoicing, and the dozens of weekly and monthly rituals that keep Sales and CS aligned. Today, too much of it is done by hand.

This role exists to change that. You'll be the person who takes our day-to-day RevOps workflows and rebuilds them as AI-powered automations - and, along the way, owns a slice of the operational work so you understand it well enough to automate it for good.

This is a builder's role at heart. Most of your time goes to designing and shipping automations and AI agents that make our Commercial workflows faster and smarter. You'll also stay close to the operational work itself - owning a set of hands-on workflows and the coordination around them - because the sharpest automation ideas come from knowing a process end to end. If you like owning outcomes and turning manual work into systems, you'll do well here.

You'll work directly with the function head, who will set clear direction and priorities. We're looking for a fast, proactive doer who brings their own ideas to how the work gets built.
What you'll do

Build AI automations and agents (the core of the job)

• Design, build, and operate AI agents and automations for recurring RevOps workflows, working from direction set by the team lead.
• Automate the manual reporting our team produces today - auto-generated decks and slides, refreshed dashboards, and recurring leadership updates.
• Own the app and agent layer end to end: Claude agents, deck/report generation, and no-code/API connective tissue between our tools.
• Prototype quickly, ship, measure, and iterate. Bias toward getting a working version live over a perfect spec.

Run and improve operational workflows

• Own a defined set of hands-on operational tasks - user and license management, invoicing mechanics, and reporting support.
• Drive the cross-functional follow-ups that keep these moving: coordinating with Finance, Legal, Sales, and CS to close loops and unblock work.
• Turn the friction you feel in that operational work into your automation roadmap.

Find and scale opportunities

• Proactively surface workflows that are ripe for automation and pitch how you'd tackle them.
• Document what you build so it's maintainable and can scale across the team.

What you might build in your first year

• A QBR deck generator that assembles account review decks from live data on demand.
• A renewal pricing agent that supports renewal and expansion motions with consistent, rules-based pricing.
• An account-plan agent that drafts CSM account plans from portfolio data.
• Automated reporting pipelines that replace the weekly and monthly slide/spreadsheet updates our team does by hand.

What we're looking for

Must-haves

• Around 2 years of experience in Revenue Operations, Sales/CS Ops, Business Operations, or a closely related analytical/operational role - or at least one year of hands-on AI/automation work.
• Genuinely AI-native: hands-on experience building with Claude (including Claude Code), designing agents, and prompt engineering. You already reach for AI tools to solve problems.
• Comfort with no-code/low-code automation (e.g., Zapier, n8n, Make) and connecting tools via APIs.
• Working knowledge of CRM tools like Salesforce and Gainsight.
• Strong spreadsheet and slide-building skills (Excel/Google Sheets and PowerPoint/Google Slides) - comfortable turning data into clean, decision-ready decks.
• An execution-first, high-ownership mindset - fast, proactive, detail-tolerant, and comfortable with both ambiguous build work and hands-on operational tasks.
• Clear communicator who can drive cross-functional follow-through.

Nice to have

• Some real coding experience (Python, SQL, or similar) - a strong plus, though not required.
• Exposure to BI tools (Tableau) and modern RevOps stacks.
• Background in healthcare and/or B2B SaaS.

Who you are

You see a manual, repetitive process and your instinct is to automate it. You're happy to roll up your sleeves on the unglamorous work because you know that's where the best automation ideas come from. You take direction well but bring creativity to how you execute. You'd rather own a problem than hand it off - and you want to be the person who made the team measurably faster.

*We don't necessarily expect you to have done everything on the list, but you should be able to make a credible case for most of it - and most importantly, to show that you're enthusiastic about Suki's mission and ready for a challenge.