Job Description:

WHAT You'll Do:

• Develop and maintain high level relationships with tenants, business leaders, community organizers and strategic partners to strengthen tenant satisfaction, retention and campus vitality.

• Cultivate strategic partnerships throughout the Greensboro and Triad communities that enhance Revolution Mill visibility, reputation and long-term sustainability.

• Identify and implement strategies that maximize campus revenue, enhance operational efficiency and strengthen asset performance long-term.

• Support tenant success and retention by connecting them with local and regional resources where relevant.

• Collaborate with the Self-Help project management team to identify development opportunities on campus to drive financial sustainability and mission impact.

• Serve as the primary ambassador for Revolution Mill, representing Self-Help with community leaders, business leaders, nonprofit partners and the broader community.

• Oversee all operational, financial, and administrative aspects of Revolution Mill through strategic and daily direction of third-party property management company through partnership with company and on-site leadership as primary relationship manager.

• Manage and provide direction to all service vendors assigned to Revolution Mill Campus, including contract management in collaboration with third-party property management company

• Develop, manage, and maintain accountability for annual operation and capital budgets while ensuring alignment with organizational financial objectives.

• Monitor and evaluate operating performance and communicate financial health and variance through monthly, quarterly and annual financial reporting to Self-Help leadership. Recommending strategies that improve financial outcomes.

• Monitor market conditions, occupancy trends, rental rates, and economic indicators to make informed strategic recommendations that maximize occupancy, revenue, and long-term asset value.

• Partner with marketing team to ensure high-quality, consistent marketing across the campus that enhances the Revolution Mill brand within the community.

• Coordinate with Self-Help’s energy manager and third-party vendors to ensure efficient operations of HVAC, lighting and other key building systems for improved health, comfort, and environmental and financial sustainability.

• Develop and maintain, in collaboration with third-party property manager, key policies and operating procedures including the tenant handbook and safety plan.

• Support colleagues in gathering information required to meet investor reporting requirements, such as tenant data.

• Partner with the on-site leasing manager to develop and execute leasing strategies that maximize occupancy, tenant quality, and financial performance.

• Coordinate with Self-Help colleagues and third-party property management staff to effectively execute commercial tenant upfits and space turnovers.

• Collaborate with the Director of Leasing and Directors of Property and Asset Management to evaluate market conditions and recommend leasing strategies, rental rates, and tenet mix that support long-term campus objectives.

• Serve as strategic partner to Real Estate Team leadership regarding campus operations financial performance, development opportunities, and market conditions.

• Participate in Self-Help Real Estate Team meetings and activities.

• Offer community campus tours to members of the public and serve as initial point of contact for Self-Help staff events held on campus.

• Perform other duties as necessary to forward the goals of Self-Help and the Real Estate Team

WHAT YOU'LL NEED

• Bachelor degree in business, finance, accounting, real estate or other field, or equivalent related experience. Master’s degree in related field preferred.

• Minimum of 7 years’ experience in asset management, property management, community development or commercial real estate, with a preference for experience with mixed-use and historic properties.

• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.

• Preference for working in organizations that place priority on teamwork and collaboration.

• Excellent written and verbal communications skills.

• Ability to develop and present effective and compelling presentations to individuals, businesses and community groups.

• Strong organizational and analytical skills.

• Strong project management skills with the ability to initiate, juggle and lead multiple projects to meet goals, objectives, and deadlines.

• A self-starter and fast learner; able to successfully multi-task and function well with minimal direction.

• Preference for experience managing third-party vendors.

• Basic accounting or finance knowledge; ability to understand budgets and financial reports.

• Ability and willingness to work beyond typical weekday work hours on occasion.

• Ability to demonstrate Self-Help's Core Values:

o Mission Before Self

o Service With Excellence

o Embracing & Promoting Change

o Results Not Credit

o Diversity as a Strength

o Financial Sustainability for Mission Impact