We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia's go-to-market (GTM) technology ecosystem-including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations. Arcadia's go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end-design, build, deployment, and ongoing administration-so Sales, Marketing, and Operations teams can scale with confidence. This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly-the constant is ownership of the systems that GTM and Customer Operations depend on. What Success Looks Like In 3 months 37ake formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue37Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap37Establish a clear request and release process for changes across the stack, with documentation and basic change control37Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams In 6 months 37Execute the first phase of the Salesforce overhaul: data model cleanup, automation consolidation, and improved reporting, with measurable reductions in manual workarounds37Lead the build and rollout of RocketLane for customer onboarding and implementation, including configuration, integration with Salesforce, Jira, NetSuite, and Planhat, and user enablement37Mature Planhat beyond its initial implementation: health scoring, playbooks, lifecycle workflows, and integrations that give Customer Success a fuller operating picture37Deliver at least one AI agent or automation that removes routine work for a GTM or Customer Operations team, with documented human oversight37Publish a current-state architecture map of the GTM and Customer Operations stack, including integrations, data flows, and system owners In 12 months 37Complete the core Salesforce overhaul and demonstrate improvement against the 3-month baseline in data quality, automation reliability, and user satisfaction37Operate RocketLane as a stable, integrated platform supporting the onboarding and implementation process end-to-end37Run Planhat as a mature customer success platform with active adoption across the Customer Success organization37Operationalize a small portfolio of AI agents and automations across GTM and Customer Operations, with governance and monitoring in place37Present a forward-looking roadmap for GTM and Customer Operations systems to Corporate IT and business leadership, including tooling decisions and build-versus-buy recommendations What You'll Be Doing Platform Administration 37Salesforce. Serve as administrator and engineer for Salesforce, owning configuration, security and access model, objects and fields, flows and automation, reporting, and ongoing platform health. Lead a structured overhaul to retire technical debt and improve reliability37Planhat. Maintain and extend the Planhat customer success platform, including health scores, playbooks, lifecycle workflows, dashboards, and integrations37RocketLane. Act as a key technical resource on the RocketLane implementation-contributing to design, build, configuration, integration, and rollout for customer onboarding and implementation workflows37Additional tools. Administer and support other GTM and Customer Operations platforms as the stack evolves, including marketing, enablement, and operations tooling Design, Build, and Deploy 37Solution design. Translate process needs from Sales, Marketing, and Operations into well-structured system designs, balancing native configuration, automation, and integration37Build and configure. Build, configure, and test new capabilities across the stack-from declarative automation through to integrations and custom logic37Deployment and release. Own deployment and release across environments with appropriate change control, testing, and rollback planning37Documentation. Maintain clear documentation, runbooks, and configuration records so systems remain supportable as the team and stack grow AI Agents and Automation 37Agent and bot development. Design, build, and support AI agents and bots that serve GTM and Customer Operations teams, automating routine workflows and surfacing insights from systems of record37Workflow automation. Build automations that reduce manual effort across the stack using native platform tools, integration platforms, and scripting as appropriate37Responsible use. Develop AI capabilities with human oversight, monitoring, and alignment to Arcadia's AI acceptable use and governance standards Integrations and Data 37Integrations. Build and maintain integrations across the GTM and Customer Operations stack, connecting Salesforce, Planhat, RocketLane, and downstream systems through APIs, integration platforms, or middleware37Data quality. Improve data quality and consistency across platforms, including deduplication, field governance, and reliable synchronization between systems37Reporting. Deliver the reporting and dashboards that Sales, Marketing, Operations, and Customer Success leaders rely on to run the business Support and Enablement 37User support. Provide responsive administration and support for users across supported teams, including access provisioning, troubleshooting, and request intake37Enablement. Train users and create enablement materials so teams get full value from the platforms37Partnership. Work closely with business stakeholders and Corporate IT to prioritize work, set expectations, and keep systems aligned to how teams actually operate What You'll Bring 37Bachelor's degree in a related field, or equivalent professional experience375+ years administering and configuring SaaS business platforms in a GTM, sales operations, marketing operations, or customer operations context37Hands-on Salesforce administration and configuration experience, including the security model, automation, data model, and reporting. Experience leading a cleanup or overhaul of an existing org is strongly preferred37Demonstrated experience across the full lifecycle of system work: design, build, deployment, and ongoing administration37Experience building and maintaining integrations between SaaS platforms using APIs, integration platforms, or middleware37Experience building automations and, ideally, AI agents or bots that support business teams37Ability to partner directly with Sales, Marketing, and Operations stakeholders to translate process needs into reliable systems37Strong troubleshooting, documentation, and prioritization skills, with the ability to manage a queue of competing requests. 37Adaptability in a fast-changing tooling environment, with a track record of picking up new platforms quickly Would Love For You To Have 37Salesforce Administrator certification; Advanced Administrator or Platform App Builder a plus37Hands-on experience with Planhat or a comparable customer success platform such as Gainsight or Totango37Experience implementing or administering RocketLane or a comparable PSA or onboarding platform37Experience building AI agents or assistants using LLMs or agentic frameworks, with attention to governance and human-in-the-loop controls37Familiarity with marketing automation, CPQ, or revenue operations tooling37Experience integrating GTM systems with finance or ERP platforms such as NetSuite37Background in a SaaS or healthcare technology environment37Experience working within compliance obligations such as HIPAA, SOC 2, or ISO 2700137Experience with tools and contexts such as: Salesforce, Planhat, RocketLane, OpenAI, Claude, AI Agents, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, Business Intelligence, Revenue Operations, Customer Success Platforms What You'll Get 37The chance to be part of a mission-driven company transforming healthcare by changing the way patients receive care37A role with real ownership of the systems that power Arcadia's go-to-market and customer operations37A flexible, remote friendly company with personality and heart37Competitive compensation and strong benefits, including Flexible Time Off37Employee-driven programs and initiatives for personal and professional development37Membership in the talented, energized, diverse, and purpose-driven Arcadian Community37Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care. $160,000 - $180,000 a year