The opportunity

We are creating a Revenue Operations seat to own the systems, controls and reporting that connect what we sell to how we deliver it.

Contracts, scopes, pricing, resourcing, Salesforce and billing stay aligned because this seat holds them there.

What you will own
• Commercial and delivery alignment. Contracts, scopes, pricing outputs, resourcing plans, Salesforce records and billing held in alignment, with variances surfaced and escalated with the financial and delivery impact attached
• Client onboarding and launch. The operational workflow from signed agreement to launch, across Business Development, Account Leadership, Finance, Operations, Performance Media and SEO
• Revenue operations reporting. Recurring reporting for leadership on contract status, onboarding pipeline, staffing alignment, support performance and scope compliance. Exceptions and actions, not raw data
• Zendesk and franchisee support operations. Ticket volume, response and resolution times, escalation patterns and satisfaction, traced back to cause
• Fluency vendor management. Operational liaison, service reviews, performance against agreed expectations, and capacity forecasting

How you will be measured

Contract integrity. Every active client carries complete, current, executed documentation. Scope alignment. Executed scopes match approved pricing models, staffing assumptions and service standards. Salesforce data quality, and resource alignment against sold scope with variances surfaced before they affect margin. Onboarding time from signature to launch, support operations performance, and reporting delivered accurately and on schedule.

What we are looking for
• Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred
• Understands that this is a documentation and reporting job before it is a systems job, and can separate a one-time exception from a process that is failing
• Wants to move cross-functional work forward without direct authority

Where you will work

This is a Denver-based remote role. You will be asked into our Glendale office a couple of times a month for in-person collaboration. There is no fixed schedule. Our office is at 720 South Colorado Boulevard, Glendale, Colorado.

Compensation and benefits

$100,000 to $125,000 base depending on experience. This is a full-time, exempt position. Eligible for the annual company bonus, paid on company performance.

Medical, dental and vision cover. A 401(k) with company match. Wellbeing stipends, paid time off, and support for remote working.

Hiring timeline

Applications are open now and close at 5.00pm Mountain Time on Monday 12 October 2026.

We review every application that week and will be in touch by Friday 16 October if we would like to take your application further. Interviews take place the week of 19 October and are held in person at our Glendale office.