Job Summary
The
Revenue Operations Analyst II is a key driver of our mission-driven
Revenue Operations Center. You will help our practices thrive by ensuring our billing systems are optimized to capture, protect, and realize every dollar earned. We are a culture unabashedly driven by purpose, and in this role, you will provide the data-driven insights that allow our organization to flourish.
Accountabilities
- Systemic Revenue Protection: Identify and mitigate large-scale revenue leakage by monitoring organizational yield and financial performance metrics.
- Data-Driven Decision Support: Provide high-level visibility into the revenue cycle by synthesizing complex data into actionable operational strategies.
- Process Optimization: Lead continuous automation initiatives aimed at converting/eliminating manual revenue cycle tasks into tech-backed workflows
- Enterprise Integration: Ensure financial operations are seamlessly aligned with clinical and administrative functions to move as one integrated ecosystem.
Role and Responsibilities:
- Trend Identification & Diagnosis: Analyze large datasets to identify recurring denial patterns, payment variances, and systemic gaps that impede cash realization and the net collection rate.
- Strategic Reporting: Develop and maintain sophisticated performance readouts to track the lifecycle of the dollar and identify opportunities for yield improvement.
- Root Cause Diagnostic: Perform deep-dive research into complex billing and coding issues to identify the source of errors and implement permanent structural fixes.
- Operational Engineering: Collaborate with leadership to design and document standardized operational procedures and KPIs that harden the revenue cycle against future losses.
- Technical Adoption Assessment: Implement and monitor the effectiveness of automated tools and systems, ensuring that technical initiatives are driving measurable productivity and accuracy.
- Internal Consultation: Serve as a subject matter expert for clinical practices, providing data-backed feedback to improve front-end documentation and charge capture accuracy.
Minimum Qualifications and Requirements:
- Demonstrated ability to translate operational bottlenecks into technical requirements, with a strong aptitude for adopting and implementing tech-enabled or automated solutions (e.g., RPA, AI tools, or advanced EHR rules)
- Minimum of 5 years of experience in Revenue Cycle Management (RCM) or healthcare financial operations.
- Minimum of 2 years specifically dedicated to data analysis, reporting, or revenue cycle optimization.
- Bachelor's degree in finance, Business, Healthcare Administration, or a related analytical field.
- Advanced mastery of Microsoft Excel (pivot tables, complex formulas, data modeling) and Practice Management systems; athena experience is strongly preferred.
- Proven ability to work independently to resolve complex, multifaceted financial and operational challenges.
- Ability to translate technical financial data into clear, professional insights for diverse stakeholders, including senior leadership
Preferred Experience:
- Experience with data visualization software (e.g., Power BI or Tableau) or SQL.
- Prior experience leading or contributing to inter-departmental projects focused on system transitions or process improvements.
- Experience creating educational materials to help clinical or administrative teams improve financial performance outcomes.
