Requisition ID: 262020Locations: Charlotte Job OverviewThe Manager of Customer Region RGM is responsible for the strategic development of revenue and profit growth within a specific sub-set of the company while building industry-leading competencies, approaches, and processes. This is done by identifying and activating high-potential opportunities based on trends, post-event data, syndicated data, and commercial initiatives; collaborating with the field and customer teams. This role is also accountable to deliver the annual Revenue, Rate, and Profit plan for CCCI while creating customer value; leading, coaching, and partnering very closely with our Region Executive leaders, Commercial Region Leads and contributing to the multi-year development and vision of the RGM department.
Duties & Responsibilities- Manages Region Revenue Management by managing region & customer-specific Price Package Plan to optimize revenue and profit performance vs provided targets and objectives; modeling potential path forward for promo price actions based on post-event analytics, syndicated data, and all available data and informational sources
- Integrates commercial plan strategic actions into on-going customer plan based on dynamic situation and competitive actions; and optimizes trade investment and customer agreements with both national retail sales and local field customers within the pre-defined scope
- Leads and Develops methods for continuous improvement by supporting all annual review development and processes to drive a peak performance culture; driving process improvement and efficiencies across the RGM department. Provides business insights to the CCCI leadership team through ROI and scenario modeling, and supporting executive-level presentations
- Manages forecasting (CP3), tracking, and monitoring by driving dynamic forecast process for detailed volume and revenue metrics by following the business planning calendar
- Completes and maintains standard management reporting and tools, and lead monthly business reviews with cross-functional partners by providing topline analytics and business insights
- Leads Customer Planning (CP3) initiative by creating detailed volume and revenue metrics in proprietary CP3 system on an annual basis; securing executive and cross-functional alignment through planning Sell-in sessions; and delivering cascaded rate and revenue growth targets while integrating commercial strategies and objectives, historical performance trends and macro factors
- Administers optimal Revenue Growth Management by monitoring price and trade investment actuals vs expected for target customers; ensuring execution accuracy and collaborates in resolving any disputes, discrepancies; and providing insight and expertise on planning tools and RGM processes to optimize efficiencies and effectiveness
- Manages, leads, and motivates a team to deliver results by communicating company goals, safety practices, and deadlines; engaging and developing teammates through effective performance management, coaching, and training
- Implements continuous improvement methods while maintaining customer focus, and embodying company purpose and values to inspire servant leadership
Knowledge, Skills, & Abilities- Strong project management and communication skills. Strong analytical, organizational, and time management skills. Ability to influence and collaborate cross-functionally
- Data management and data manipulation across Microsoft Office suite (Excel) and in-house systems
- High understanding of pricing and RGM principles
- Capable of multi-tasking under high pressure situations
- Strong analytical, organizational, and time management skills
- Ability to influence and collaborate cross-functionally at all levels
- Attention to detail and strong self-motivated follow up skills a must-have
- Experience within the CPG industry is preferred
- Experience leading teams and managing others preferred
Minimum Qualifications- Bachelor's degree (preferably in Finance, Accounting, Business Administration, or Marketing)
Preferred Qualifications- Knowledge acquired through 5 to up to 7 years of relevant work experience
Work EnvironmentOffice environment
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