Salary : $84,346.00 - $138,000.00 Annually
Location : City Hall, 900 East Broad Street, Richmond, VA
Job Type: Full-Time
Job Number:
Department: Finance
Opening Date: 08/05/2026
Closing Date: 8/21/2026 11:59 PM Eastern

Description
This classification serves as a second level supervisor in Revenue Administration Billing and Assessment unit. Work involves oversight and management of all billing related activities. Incumbent will make interpretive decisions on behalf of the organization regarding the means for executing the goals established by City policy and the department director by utilizing available technology and resources. Incumbents supervise management, professional, paraprofessional, and support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
Duties include but are not limited to

• Annual billing, Supplemental billing, and Delinquent billing for all tax types as outlined in the Code of Virginia
• Administers, manages, and monitors all billing functions including, but not limited to, annual and supplemental billing activities
• Updating positive pay for files with Wells Fargo for electronic payments
• Updating online payment websites, if applicable
• Responds to and assists external customers, taxpayers, and citizens.
• Develop, implement, and monitor policies and procedures; oversee correspondence
• Manages and supervises staff; performs duties such as performance evaluations and training
• Responds to and assists other City of Richmond departments regarding posting payments and other processes
• Reviews processes and procedures to evaluate ways to improve
• Performs testing of new software upgrades and products
• Coordinating with print vendor
• Coordinating mailings
• May oversee daily operations and direct workflow
• Conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens;
• Review, prepare, and submit reports; represent the City on matters of fiscal policy and regulation
• Manage budgets and approve expenditure; and manage personnel.
• Supports other budgeting and forecasting activities as required

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

• State and Local government tax and/or billing policies and best practices
• Personal Property, Real Estate, and Business taxes policies and valuation practices
• Audit practices
• Basic accounting principles

• Governmental accounting concepts

• Analyzing payment allocations

• Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat

Skills (some combination of the following):

• Analyzing and aggregating data
• Analyzing, developing and interpreting manuals and operating procedures
• Assisting with special projects and programs
• Communicating with various internal and external departments effectively
• Communicating results of analyses and recommendations professionally and effectively with senior management and peers
• Developing recommendations and reports
• Gathering and compiling data
• Maintaining records, data, and other information in department of focus
• Proofreading and editing
• Preparing and submitting documents related to focus area
• Working in a team environment
• Customer service
• Excellent oral and written communication
• Interacting with potentially irate or irrational customers
• Proficiency at Microsoft Office Suite
• Problem-solving
• Basic mathematics
• Researching

Abilities (some combination of the following):

• Multi-task; manage multiple priorities and deadlines
• Organize
• Problem solve
• Follow standard procedures and established practices
• Exhibit integrity
• Maintain a professional demeanor
• Think critically
• Problem-solve
• Work in teams

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business administration, finance, accounting, or related field
• Five to six (5-6) years of experience in a related field
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• None required; see area of focus for specific requirements

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, and see; frequently walk and perform repetitive motions; and occasionally stoop, kneel, crouch, reaching, stand, reach, push, pull, lift, grasp, and feel. The working conditions may not contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated as Essential Personnel and must be available to report to work during inclement weather, disasters and other emergencies. Are you willing and available to report to work during these conditions?

• Yes
• No

04

Are you a current City of Richmond Department of Finance employee?

• Yes
• No

05

Which answer best describes your highest level of education?

• High School Diploma/GED
• Some college
• Associate's Degree in Business, Finance, Accounting, or related field
• Bachelor's Degree in Business Administration, Finance, Accounting, or related field
• Master's/Advanced Degree
• None of the above

06

Which best describes your years of experience in revenue billing, tax administration, or a related government finance function?

• Less than one year of experience
• One to three years of experience
• Three to five years of experience
• Five to six years of experience
• More than six years of experience

07

Select all of the billing-related experiences below that you have. (Check all that apply)

• Managing or overseeing annual, supplemental, or delinquent billing activities for multiple tax types
• Coordinating billing processes with print vendors or third-party payment platforms
• Updating or maintaining positive pay files or electronic payment systems
• Testing software upgrades or new billing system products
• Developing or updating billing policies, procedures, or correspondence
• None of the above

08

Which best describes your experience supervising or managing staff, including conducting performance evaluations, coordinating training, or implementing hiring and discipline procedures?

• No experience
• Beginner experience - informally assisted with team guidance or answered questions
• Intermediate experience - formally supervised paraprofessional or support staff in limited capacity
• Advanced experience - regularly supervised management, professional, and support staff and managed personnel actions

09

Which best describes your experience developing, implementing, and monitoring departmental policies and procedures?

• No experience
• Beginner experience - reviewed existing procedures with limited input
• Intermediate experience - contributed to drafting or updating policies and procedures
• Advanced experience - independently developed and implemented policies and monitored compliance across staff

10

Which best describes your experience responding to and resolving inquiries from external customers, taxpayers, or citizens, including potentially irate or irrational individuals?

• No experience
• Beginner experience - assisted with basic customer inquiries under supervision
• Intermediate experience - independently resolved a variety of customer issues and escalated complex cases
• Advanced experience - regularly managed complex or sensitive customer situations and developed resolution strategies

11

Which best describes your experience coordinating billing or payment posting activities with other internal departments or city agencies?

• No experience
• Beginner experience - communicated with other departments on routine matters under supervision
• Intermediate experience - independently coordinated processes and resolved issues with other departments
• Advanced experience - regularly led cross-departmental coordination efforts and represented the billing unit in meetings

12

Which best describes your experience preparing, reviewing, and submitting reports related to fiscal policy, billing operations, or budget management?

• No experience
• Beginner experience - assisted with data gathering or basic report preparation
• Intermediate experience - independently prepared reports and summaries for management review