Revenue and Customer Service Manager

City of Alpharetta, GA

$82K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in accounting, finance, business administration or related field
  • 4+ years of experience in governmental accounting or finance
  • Experience with investment, billing/collections, and financial analysis
  • Valid driver's license required within 30 days of hire
  • Preferred: Certified Treasury Professional (CTP) designation

Responsibilities

  • Manage daily cash flow and oversee financial functions of the City
  • Administer and coordinate City's investment portfolios and strategies
  • Prepare cash and investment performance reports
  • Ensure compliance with financial policies and procedures across departments
  • Perform internal audits and enhance cash management practices
  • Supervise and train staff in financial operations and customer service
  • Maintain and recommend improvements for treasury systems and processes

Benefits

  • Comprehensive health and wellness benefits
  • Paid time off and holidays
  • Retirement plan with employer contributions
  • Professional development opportunities
  • Flexible work schedule options
Full Job Description
Salary: $82,900.00 Annually
Location : City Hall, Alpharetta, GA
Job Type: Full time
Job Number:
Department: Finance
Opening Date: 08/12/2026
Closing Date: 8/26/2026 5:00 PM Eastern

Job Summary & General Information
Under general direction from Treasury Service Manager, performs a variety of professional cash management and treasury functions; manages the City's daily cash flow; administers the investment portfolios in accordance with policy; prepares cash and investment performance and compliance reports; performs internal financial audits and trains departmental personnel; directs and monitors performance of banking operations; recommends cash receipting and disbursing practices and policies; and develops, reviews, and amends internal control practices to ensure integrity of the cash receipting and disbursement cycles. Supervises, leads, oversees, performs, and participates in the functions associated with the more complex and difficult duties or customer service including those in support of the City's tax and sanitation billing functions.

Essential Job Functions and Responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.
  • Assumes management responsibility for assigned services and activities of the Finance Department; manages work related to the City's financial functions including cash management, treasury functions and customer service activities.
  • Establishes, monitors, and maintains banking mechanisms to maximize benefits and minimize risk to the City including checking accounts, electronic transfers, internet transfers, direct deposits, automatic withdrawals, credit cards, credit lines and others. Serves as custodian for all City investments, bank collateral and funds. Manages cash and investment activities ensuring the safekeeping of City assets. Ensures debt payments are made as scheduled.
  • Coordinates the City's investment portfolios, plans, executes, monitors, and reports all investments; analyzes and develops investment strategies with senior management and consultant. Monitors and analyzes economic trends and indicators and prepares forecasts and impact assessments and projects.
  • Manages daily cash flow. Receipts, controls, and disburses City funds including revenues from taxes, fees, charges, etc.; manages daily cash receipts, cash payments and financial instruments. Reviews cash balances of all accounts daily. Assists departments with cash management processes, procedures, and training of personnel handling cash and/or cash records. Plans, monitors and forecasts daily cash flows and transfers funds between accounts as appropriate to address needs.
  • Reviews treasury functions and recommends policies and procedures for establishment, change or elimination. Coordinates with departments to ensure understanding and compliance with policies, practices, and procedures.
  • Administers long-term fixed income portfolio; invests available cash consistent with adopted investment policy and proposes appropriate policy revisions as necessary. Maintains up-to-date knowledge on issues that could affect financial markets and related City investments. Works closely with local and regional financial institutions and State Treasurer's Office and others to create and maintain strong and effective working relationships.
  • Assures proper utilization functionality and maintenance of the computer systems supporting the treasury function. Recommends and closely monitors modifications and enhancements.
  • Prepares journal entries and other appropriate accounting records related to treasury activities and ensures appropriate documentation for all transactions. Evaluates internal controls to ensure adequate safeguards for City assets. Assures accounting practices are consistent with applicable federal, state, and local laws, regulations, ordinances, and policies and those of GAAP, GASB and regulatory agencies.
  • Directs and evaluates assigned staff processing employee concerns and problems, directing work, counseling, disciplining, completing employee performance evaluations and tracks employee development program.
  • Trains assigned employees in their areas of work including appropriate methods, procedures, and techniques; verifies the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
  • Participates in the selection of assigned staff; performs lead supervision over lower level staff; works with employees to correct deficiencies; assists in implementing discipline procedures; supports and relieves customer service staff.
  • Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements and participates in the implementation to existing standards, policies, and procedures; monitors work activities to ensure compliance with established policies and procedures.
  • Performs the full range of Customer Account Representative duties as necessary.
  • Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment that supports achieving the department's and the City's mission, objectives, and values.
  • Supervises cash receipt and control of other types of remittances.
  • Establishes and maintains internal control procedures and ensures that accounting standards are met.
  • Manages the City's investment portfolio; ensures that investments meet the City's policy guidelines, and that adequate cash is available to meet obligation; prepares periodic reports regarding investments.
  • Monitors revenues received; performs internal review of customer service activities and cash management procedures.
  • Coordinates administrative/operational functions in support of the department's business goals. Analyzes financial business processes and confers with management to document financial procedures and determine department's functional requirements. Develops procedures to improve organizational effectiveness and respond to regulatory changes, operational issues and/or discrepancies.
  • Performs a wide variety of personal contact and phone work which includes answering questions, screening, providing information, accepting payments, explaining department policies and procedures, and resolving routine complaints or problems; supplies information requiring knowledge and interpretation of department policies and procedures. Follows up on questions/problems to ensure customer satisfaction.
  • Reviews department policies and procedures and evaluates the effectiveness of operations. Conducts continuing analysis of departmental effectiveness, efficiency, responsiveness, management methods, policies, systems, procedures, techniques, records, etc. and recommends the best options and practices for improving operational effectiveness. Observes operations and procedures to ensure that previously identified problems are being addressed and resolved.
  • Generates management reports on revenues, receivables, collections, and cash.
  • Establishes and maintains effective relationships with banks, business owners, hotel operators and other enterprises contacted in the course of work.
  • Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of public accounting and finance; incorporate new developments as appropriate.
  • Performs related duties as required or assigned.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED
Knowledge of:
  • Operations, services, and activities of a comprehensive finance and public treasury program.
  • Principles and practices of public agency financial management including general and governmental accounting, payment remittance processing, cash management, public treasury program and customer service program, maintenance of customer accounts, auditing, revenue forecasting, reporting, and Generally Accepted Accounting Principles (GAAP).
  • Advanced principles and practices of program development and administration.
  • Principles of supervision, training, and performance evaluation.
  • Principles, techniques, and mechanics of banking and public fund investments.
  • Organizational and management practices as applied to the analysis and evaluation of investment options.
  • Banking laws relating to municipal finance and treasury program development and administration.
  • The Fair Debt Collection Practices Act relating to collection activity and/or contacting taxpayers regarding their financial obligations.
  • Concepts of information technology and its application to accounting systems.
  • Use of internet technology.
  • Principles and practices of municipal budget preparation and administration.
  • GASB, SEC, IRS, and federal and state regulatory and legislative requirements for investments, indebtedness, loans, grants, financing, financial statements, and reporting requirements.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Computer applications such as word processing, spreadsheets, and statistical databases.
  • Principles and practices of fiscal, statistical, and administrative recordkeeping and reporting.
  • Modern office procedures, methods, and equipment including proficiency with personal computers and Microsoft Office.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:
  • Perform complex financial and investment analysis.
  • Lead, organize, and review the work of assigned staff.
  • Participate in the management of a comprehensive finance department including accounting and accounting systems, payment remittance processing, cash management, public treasury program and customer service program, maintenance of customer accounts, auditing, revenue forecasting, reporting, and budget preparation and implementation.
  • Design, establish, and supervise the maintenance of municipal treasury and cash management systems.
  • Select, supervise, train, and evaluate staff.
  • Identify, troubleshoot, and solve highly technical problems.
  • Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
  • Understand, interpret, and apply general and specific administrative and departmental policies and procedures.
  • Exercise tact and judgment in responding to inquiries and resolving complaints and problems.
  • Find and reconcile discrepancies in balancing accounts.
  • Type and enter data at a speed necessary for successful job performance.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Develop and organize data into applicable business format for presentation in reports, proposals, and other written documents.
  • Collect and compile information and fiscal data.
  • Establish and maintain a variety of filing, recordkeeping, and tracking systems.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Be detail oriented and accurate with numbers.
  • Demonstrate a willingness to learn new tasks.
  • Understand and follow oral and written instructions.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of the work.

Minimum Qualifications
MINIMUM QUALIFICATIONS

Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
Required:
  • Bachelor's degree from an accredited college or university with major course work in accounting, finance, business administration, public administration, or a related field.
  • Four years of increasingly responsible experience in governmental accounting and/or finance, including areas of investment, billing/collections, and financial analysis.
  • Possession (or be able to obtain within 30 days of hire) and ability to maintain, a valid driver's license.

Preferred:

  • Certified Treasury Professional (CTP) designation

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing: Hear in the normal audio range with or without correction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the

Similar Jobs

More Jobs at City of Alpharetta, GA

More Education, Government & Non-Profit Jobs

Find similar Revenue and Customer Service Manager jobs: