Job Posting:

Retail Operations Director for North America is responsible for defining and executing strategic initiatives that support Helly Hansen’s Direct-to-Consumer (DTC) retail business across the region. This role provides leadership to a team of people leaders who oversee day-to-day store operations, ensuring alignment with DTC objectives while delivering a consistent, high-quality, brand experience for both internal and external stakeholders.

In addition to leading retail operations, the Retail Operations Director parters with the VP to develop and implement comprehensive store business plans that drive performance, profitability, and sustainable growth.

Key Responsibilities

• Monitor, analyse, and interpret financial performance to ensure achievement of targets, while proactively identifying opportunities to improve profitability and key performance indicators (KPIs).
• Establish and maintain KPIs and performance reporting frameworks to generate actionable business insights and inform decision-making.
• Promotes innovation initiatives across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
• Leads improvements rooted in customer needs across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
• Develop and implement strategies across all retail channels within the assigned region, and lead retail operational excellence programs to improve productivity, efficiency, and profitability.
• Oversee the achievement of functional objectives by managing budgets, controlling expenses, and maintaining awareness of competitive and industry trends.
• Execute strategic decisions related to store growth, expansion, optimization, and closures, while identifying and evaluating new market opportunities.
• Collaborate closely with e-commerce, wholesale, marketing, and IT partners to execute and continuously improve initiatives that enhance sell-in and sell-through performance across all locations.
• Provide inclusive, effective leadership through coaching, mentoring, and development of diverse, cross-functional teams to achieve company objectives and support long-term growth.
• Model ethical leadership by prioritizing integrity and handling conflicts ethically.

Job Requirements

• Eight or more years of relevant retail leadership experience; experience with fashion, outdoor, or global brands is preferred.
• Experience managing multi-location retail operations and leading geographically dispersed teams.
• Proven ability to develop future leaders and build high-performing, engaged teams.
• Strong business acumen, including experience with profit and loss accountability and achieving defined financial and operational goals.
• Ability and willingness to travel up to 50%, including occasional international travel.
• Bachelor’s degree or equivalent combination of education and professional experience.
• This position will be based in Denver, Colorado.

Compensation and Benefits

• Target hiring range: $131,750 to $178,250
• Bonus eligible role
• 401(k) with company matching
• Health insurance
• Flexible spending account
• Dental insurance
• Vision insurance
• Family planning
• Menal health benefits
• Employee assistance program
• Life and AD&D insurance
• Employee discounts
• Paid time off
• Parental leave
• Tuition reimbursement
• Training and career development opportunities

Leadership Competencies Expected for this Role

Evolving Leader:

Global Agility: Leads Diverse Teams, adapts amidst ambiguity

Purposeful Integrity: Leads with values, earns team’s trust, handles conflicts ethically

Strategic Foresight: Connects teamwork to business strategy

Customer Centric Innovation: Leads improvements rooter in customer needs

Urgency for Impact: Drive priorities forward with pace and purpose

Bold Accountability: Set high standards and model responsibility