AutoNation

Retail Operations Development Manager, Non Franchise

AutoNation • $90K — $120K *
US-AnywhereRemote in Texas, US
Retail & Consumer Goods
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7 years of automotive retail experience.
  • 3 years of automotive sales management experience, General Manager or desk management preferred.
  • Strong analytical skills with comfort in using CRM and reporting dashboards.
  • Proven coaching, organizational, communication, and presentation skills.

Responsibilities

  • Embed in underperforming stores to diagnose performance gaps and create action plans to boost sales.
  • Coach and train Sales Managers to enhance their leadership and management skills.
  • Analyze traffic funnel metrics to identify conversion opportunities from leads to sales.
  • Drive conversions of vehicle sell appointments to completed purchases.
  • Teach teams to connect digital customer interactions with in-store experiences for seamless transactions.
  • Collaborate with eCommerce teams to ensure effective management and staffing.
  • Utilize dealership technology and reporting to surface insights and promote digital retailing tools.
  • Conduct visits to share results and best practices with store teams.

Benefits

  • Competitive compensation and 401k matching.
  • Health, dental, vision insurance, and maternity benefits for a healthy work-life balance.
  • Purchase discounts for new and pre-owned vehicles, services, and accessories.
  • Access to exclusive deals and discounts through YouDecide.
  • Opportunity to participate in a mission to raise funds for cancer research and treatment.
Full Job Description
The Sales Performance & Operations Manager is a hands-on driver of sales excellence in underperforming used-vehicle-only stores across the group while identifying and capturing funnel opportunities. Working side-by-side with General Managers and Sales Managers, this role diagnoses performance gaps, coaches in-store teams, and teaches dealerships how to implement new processes that connect centralized customer interactions—phone, eCommerce, and BDC—to the in-store experience. The position demands deep used-vehicle retail knowledge, strong process discipline, and a high degree of technology savvy, and is intended as a development path to the General Manager role.

Job Responsibilities

  • Embed in underperforming stores to diagnose root causes and build effective, sustainable action plans that grow Used Vehicle Volume, Gross Profit and PVR.
  • Work one-on-one with Sales Managers to coach, train, and execute sales processes, developing them as stronger leaders, managers, and coaches.
  • Analyze traffic funnel metrics across the group to identify and capture conversion opportunities from lead to appointment to show to sale.
  • Drive purchase conversion of consumers looking to sell their vehicle, ensuring call-center-generated appointments handed off to the stores are finalized into completed purchases that fuel used vehicle volume.
  • Teach dealership teams how to implement new processes that connect centralized and digital customer interactions—phone, eCommerce, BDC, and WBYC—to the in-store experience, ensuring a seamless handoff from call-center appointment to finalized in-store transaction.
  • Partner with eCommerce teams to maximize results through proper staffing, management, and process execution.
  • Leverage CRM, reporting dashboards, and dealership technology to surface insights and drive adoption of digital retailing tools.
  • Roll out and scale new sales processes and initiatives, establishing best practices across the group.
  • Conduct in-store visits and market meetings to share results, workshop opportunities, and develop best practices.
  • Provide feedback to leadership on store performance, opportunities for improvement, and concerns.
  • Moderate travel required (50%).

Minimum Qualifications

  • 7 years of automotive retail experience.
  • 3 years of automotive sales management experience; General Manager or desk management experience preferred.
  • Strong analytical skills with demonstrated comfort using CRM, reporting dashboards, and dealership technology.
  • Proven coaching, organizational, communication, and presentation skills.

Preferred Qualifications

  • Used-vehicle retail operations experience.
  • Experience with digital retailing, BDC, or centralized customer-contact operations.
  • Readiness and aspiration to progress into a General Manager role.

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About AutoNation

AutoNation, Inc. (AutoNation) is an automotive retailer in the United States. As of December 31, 2011, the Company had three operating segments: Domestic, Import, and Premium Luxury. As of December 31, 2011, it owned and operated 258 new vehicle franchises from 215 stores located in the United States, predominantly in metropolitan markets in the Sunbelt region. Its stores sell 32 different brands of new vehicles. The core brands of vehicles that it sells, representing approximately 90% of the new vehicles that it sold during the year ended December 31, 2011, was manufactured by Ford, Toyota, Nissan, General Motors, Honda, Mercedes-Benz, BMW, and Chrysler. The Company offers a diversified range of automotive products and services, which include new vehicles, used vehicles, parts and automotive repair and maintenance services, and automotive finance and insurance products. In January 2014, Autobytel Inc. acquired AutoUSA from AutoNation, Inc.

AutoNation Careers

Join the dynamic team at AutoNation, America's largest and most admired automotive retailer, and drive your career forward in an industry that is all about innovation and growth. At AutoNation, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusivity.

Work You'll Do

At AutoNation, every position is a chance to leverage your skills, contribute to our mission, and make an impact. Whether you're looking for an entry-level role or a managerial position, our team is committed to nurturing your career aspirations with comprehensive training and development programs.

Explore Our Diverse Employment Opportunities

AutoNation is not just about selling cars; it's about creating exceptional experiences. Our team members enjoy a culture that promotes innovation, teamwork, and leadership. From sales and customer service to finance and operations, the variety of roles ensures that there's a perfect fit for everyone's skills and interests.

Internship Programs

Kickstart your career with an AutoNation internship. These opportunities are designed to give you real-world experience, networking prospects, and insights into our day-to-day operations. Interns at AutoNation are considered integral members of the team and are involved in projects that matter.

Benefits of Joining AutoNation

Choosing a career at AutoNation means you get to enjoy benefits that support both your professional and personal life. We offer competitive compensation packages, health benefits, and employee discounts. Moreover, our commitment to employee growth ensures that you have access to continuous learning and career advancement opportunities.

Inclusive Culture and Diversity Training

We believe that our strength lies in our diversity. AutoNation is dedicated to maintaining an inclusive culture where everyone’s voice is heard. Diversity training is a crucial part of our commitment, ensuring that all team members understand and appreciate the value of a diverse workplace.

Leadership and Innovation

Lead and innovate with AutoNation. We empower our employees to take on challenges and lead initiatives that drive our company forward. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and excel.

Join Our Team

Ready to accelerate your career? Explore the various job openings at AutoNation and find where you fit best. We are continuously hiring passionate, curious, and driven individuals who are ready to advance their careers in the automotive industry.

Stay Connected

Keep up to date with the latest at AutoNation by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn valuable career tips that can help you grow.

Apply Now

Don’t miss out on the opportunity to be part of a leading team in the automotive industry. Update your resume, prepare for your interview, and apply for a position at AutoNation today. Discover how your career can flourish in an environment committed to customer service and innovation.

SEARCH AUTONATION JOBS

Join AutoNation and drive the future of automotive retail with a career that’s as rewarding as it is exciting.
Learn more about AutoNation
Size
22,200 employees
Market Cap
$5.1 billion
Industry
Manufacturing & Automotive
Net Income
$381.6 million
Founded
1996
5 Year Trend
+3.6%
Revenue
$20.3 billion
NASDAQ
AN
* Ladders Estimates

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