TD Bank

Retail Market Manager (US) - South Jersey Coast

TD Bank • $170K — $210K *
Northfield, NJ 08225In-Person
Finance & Insurance
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Undergraduate degree or equivalent experience
  • 10+ years in retail banking or a financial institution
  • 5+ years of management experience in retail banking
  • Sales and business development experience
  • Strong leadership skills and client focus
  • Understanding of financial center operations and standards
  • Proficient in multitasking and relationship management

Responsibilities

  • Lead financial performance and client experience in defined regions
  • Develop and execute regional strategies for sales growth
  • Oversee financial centers and manage team development
  • Promote compliance and integrity by ensuring adherence to policies
  • Implement client-focused initiatives to enhance service delivery
  • Build community relationships to strengthen the bank's local presence
  • Identify market opportunities and collaborate on marketing campaigns

Benefits

  • Opportunities for growth and skill development
  • Support for career progression in compensation
  • Access to diverse resources and projects
  • Engagement in community service and financial education
  • Commitment to diversity and inclusion within teams
Full Job Description
Work Location:
Northfield, New Jersey, United States of America

Hours:
40

Pay Details:
$170,000 - $210,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking
Job Description:

This role contributes to TD Bank U.S.'s overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency. This role develops regional strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite. The geography for this market includes: Cape May, Atlantic, and Ocean Counties.

Depth & Scope:
  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required
  • Develops and executes regional-level strategies to meet sales and revenue targets. Drives the growth of deposits, loans, and other retail banking products. Identifies and capitalizes on regional opportunities to expand client base
  • Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results
  • Leads a strong culture of integrity/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses
  • Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes
  • Drives/influences a risk mindset while understanding and operating within the risk appetite for TD. Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior
  • Addresses areas of risk concern and non-adherence to policy/procedure with teams. Acts as an owner to address concerns, coach, and follows up to inspect remediation
  • Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region/market trends to refine service delivery
  • Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want. Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs
  • Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community
  • Acts as point of escalation/contact within the Region for issues raised from clients, other internal groups and/or partners, and ensures swift resolution
  • Builds strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums. Fosters partnerships with local businesses and organizations to drive growth
  • Identifies growth opportunities, region/market trends and competitive challenges
  • Collaborates with marketing to develop regional campaigns
  • Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc.
  • Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment


Education & Experience:
  • Undergraduate degree or equivalent experience
  • 10+ years of relevant work experience in a retail banking, financial institution preferred
  • 5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred
  • Previous sales and business development experience
  • Exhibits strong leadership competencies, Client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact
  • Strong understanding of financial center operations, policies, and procedures
  • Proven ability to multi-task in a fast-paced sales environment
  • Proven ability to negotiate, manage relationships and influence across business lines


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Occasional
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Occasional
  • Crawling - Occasional
  • Climbing - Occasional
  • Reaching overhead -Occasional Never
  • Reaching forward - Occasional
  • Pushing - Occasional
  • Pulling - Occasional
  • Twisting - Occasional
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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