The Retail Banking Development Officer strengthens sales performance across the branch network by coaching Relationship Bankers and improving customer engagement. This role helps teams build deeper relationships, grow business results, and develop professionally. You'll have a direct impact on both colleague success and overall retail growth.
Key Accountabilities- Coach Relationship Bankers through one-on-one and group sessions to improve sales and relationship-building skills
- Conduct in-branch observations and deliver real-time, actionable feedback to drive performance
- Analyze sales metrics to identify trends and create targeted development plans
- Partner with branch leaders to improve team effectiveness and achieve business goals
- Facilitate training sessions on sales techniques, products, and customer engagement
- Support consistent execution of sales processes and tools across branches
- Collaborate with cross-functional teams to align training with business strategies
Education & ExperienceRequired- Bachelor's degree or equivalent experience. Business, Finance, HR, or related field
- 3+ years of experience in retail banking, financial services, or sales coaching
- 2+ years of success in a customer-facing banking role such as Relationship Banker, Branch Manager, or similar role
- Valid driver's license and ability to travel between branch locations
You'll join a collaborative team focused on growth, development, and delivering strong customer outcomes. This role offers the opportunity to build leadership skills, expand your impact, and shape the success of retail teams across the network.
Apply today to make an impact!In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
- Retirement savings including both 401(k) and Pension plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
- Competitive salaries with professional development and advancement opportunities.
- Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
- Personal banking, loan, investment and insurance benefits.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.
$71,400.00 - $122,400.00 per year
