PURPOSE:Responsible for enterprise-level oversight of compliance, operational risk, and administrative governance across the Retail Branch Network. This role ensures consistent adherence to regulatory requirements, internal policies, and operational standards across all branches, while supporting retail initiatives, reporting, and project execution.
Serves as the primary compliance leader for Branch Operations, driving accountability, audit readiness, and uniform execution across the network.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Branch Compliance Oversight (Primary Focus)- Develop and enforce branch-level controls, monitoring routines, and risk mitigation practices.
- Provides 30/60/90-day scheduled updates on areas of opportunity. This includes, but not limited to, potential efficiencies, compliance concerns,
- Lead compliance oversight across all branch locations, ensuring adherence to applicable laws, regulations, and internal policies.
- In coordination with the compliance department, acts as the primary liaison for audits, regulatory exams, and compliance reviews, including preparation, coordination, and remediation.
- Create program to test compliance soundness by conducting ongoing compliance monitoring (e.g., Reg CC reviews, signage, operational audits) and track resolution of exceptions.
- Maintain and update Retail risk assessments, escalating issues and ensuring timely corrective action.
- Partner with Risk, BSA, and Security teams to identify and mitigate fraud and compliance risks.
Retail Operations & Administration- Coordinate vendor relationships and system implementations impacting branch operations.
- Promote standardization of procedures and documentation across the branch network.
- Oversee branch reporting, exception tracking, and performance metrics.
Branch Support & Accountability- Partner with Area Managers and branch leadership to drive compliance accountability and ownership.
- Provide guidance, training, and policy interpretation to ensure consistent execution.
- Monitor and escalate compliance exceptions, ensuring timely resolution and follow-up.
- Support branch staffing coordination and operational support needs.
Governance & Risk Management- In conjunction with Business Intelligence, establish compliance reporting, dashboards, and audit tracking.
- Monitor customer complaints and regulatory issues, ensuring proper resolution.
- Monitor operational errors, losses, and control effectiveness, driving process improvements.
- Represent Retail on committees, projects, and cross-functional initiatives.
QUALIFICATIONS:- 5-7+ years of Retail Banking experience, including compliance, operations, or branch leadership.
- Bachelor's degree or higher in Business, Finance, Banking, or a related field preferred.
- Preferred Compliance Certification
- Strong knowledge of consumer banking regulations (BSA/AML, Reg CC, deposit compliance).
- Experience with audits, regulatory exams, and risk management frameworks.
- Proven project management and cross-functional leadership skills.
- Strong communication, analytical, and organizational abilities.
EFFORT:- Drives consistent, visible compliance discipline across the branch network, reducing regulatory risk while enabling efficient, standardized retail operations.
