As a
Restoration Project Manager, you will lead large, complex restoration projects ($50K-$1M+) from scope to closeout. You'll manage both the construction and client experience-coordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality.
We're looking for a
technical expert: organized, detail-driven, a strong communicator with high empathy. Someone who thrives in high-pressure situations, solves problems quickly, and sets the pace for teams.
RequirementsRESTORATION PROJECT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES:Project Management- Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
- Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
- Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
- Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
- Provide detailed quality control through frequent site visits and inspections.
- Anticipate risks, delays, or conflicts and proactively resolve them.
- Maintain compliance with local/national building codes and safety standards.
Client & Adjuster Communication- Manage day-to-day homeowner and insurance adjuster interactions.
- Set and manage expectations, deliver clear updates, and resolve issues promptly.
- Document full scope of repairs during site visits and communicate findings.
- Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
- Communicate difficult or sensitive information tactfully and professionally.
Financial Oversight- Prepare job budgets, track expenses, and manage cash flow.
- Ensure each project achieves a minimum gross profit margin as set by company standards.
- Handle invoicing, collections, and financial closeout of jobs.
- Support accounting team with cost tracking, invoicing, and mortgage company coordination.
Process & Performance- Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
- Oversee jobsite safety, organization, and cleanliness at all times.
- Provide owners, clients, and teams with updated two-week lookahead schedules.
- Conduct weekly progress meetings and issue meeting minutes.
- Track submittals, RFIs, and change orders accurately.
- Ensure subcontractors comply with scope, schedule, and quality expectations.
Client Experience & Service- Deliver a calm, empathetic presence to families navigating stressful losses.
- Ensure satisfaction at every stage; follow up after completion to maintain trust.
- Act as an advocate for the homeowner while balancing carrier requirements.
- Support sales and marketing efforts through strong client relationships and reputation.
QUALIFICATIONS & TRAITS- 5-10 years of construction project management experience (residential, remodeling, or restoration).
- Prior insurance restoration or disaster recovery experience strongly preferred.
- Strong estimating ability; Xactimate knowledge a plus.
- Exceptional organizational, detail orientation, and follow-through skills.
- Positive, self-starting mindset; thrives in high-pressure environments.
- High empathy and excellent communication skills-calm under stress, clear with clients, confident with teams.
- Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus.
- Ability to manage multiple projects independently and simultaneously.
Benefits- Company Vehicle with Fuel Card
- 401(k) match up to 4%
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Unlimited PTO
