Restoration Production Manager

Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma/GED required; Associates or Bachelor's degree strongly preferred.
  • Industry certifications - IICRC - WRT, ASD, FSRT
  • Minimum 3 years of experience in operations.
  • Minimum 1 year management and/or supervisory experience.
  • Strong interpersonal, leadership, and management skills.
  • Effective written and oral communication skills.
  • Experience in cleaning, restoration, or construction preferred.

Responsibilities

  • Manage customer experience to ensure overall satisfaction.
  • Provide priority response to potential customers.
  • Develop and review scope of work and estimates for projects.
  • Negotiate project scopes and estimates with customers or clients.
  • Schedule crews and resources for active projects.
  • Coordinate restoration services with crews and subcontractors.
  • Document job files to support the services provided.
  • Maintain communication with internal and external stakeholders.
  • Manage production and restoration expenses.
  • Keep track of equipment and materials.
  • Supervise and train production/restoration personnel.
  • Promote safe work practices and adherence to safety guidelines.

Benefits

  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • Bonus based on performance
  • Company car
  • Dental insurance
Full Job Description
Benefits:
  • Free uniforms
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
  • Bonus based on performance
  • Company car
  • Dental insurance


SERVPRO of Wilson County is hiring a Restoration Production Manager

Primary Responsibilities:
  • Manage the customer experience and overall customer satisfaction.
  • Provide priority response to potential customers.
  • Develop scope of work for projects and review estimates.
  • Negotiate customer and/or client approval of project scope and estimate.
  • Schedule crews and resources to provide service on active projects.
  • Coordinate and oversee Restoration services with crews and subcontractors.
  • Document and/or review job file to support the services provided.
  • Maintain communication with internal and external stakeholders.
  • Manage Production/Restoration expenses.
  • Manage equipment and materials (assets).
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines.
  • Manage and train Production/Restoration personnel.
  • Continued development of leadership and management skills, as well as restoration expertise.
  • Other tasks/duties as required by employer.

Education and Experience Requirements:
  • High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
  • Industry certifications - IICRC - WRT, ASD, FSRT
  • Minimum 3 years of experience in operations.
  • Minimum 1 year management and/or supervisory experience.
  • Strong interpersonal skills, leadership skills, and management skills.
  • Effective written and oral communication skills
  • Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. - 5:00 p.m., Monday - Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local.

Compensation: $75,000.00 - $90,000.00 per year

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

About Institute of Inspection Cleaning and Restoration Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a non-profit organization that sets standards for the cleaning and restoration industry. The IICRC was founded in 1972 and is headquartered in Las Vegas, Nevada. The organization provides training and certification programs for professionals in the industry, and also serves as a resource for consumers seeking information about cleaning and restoration services. The IICRC has developed several standards for the industry, including the ANSI/IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration and the ANSI/IICRC S520 Standard and Reference Guide for Professional Mold Remediation. The current President of the IICRC is Kevin Pearson.
Learn more about Institute of Inspection Cleaning and Restoration Certification
Size
50 employees
Industry
Founded
1972

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