Microsoft

Responsible Content Analyst 2

Microsoft • $77K — $153K *
Mountain View, CA 94040In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field and 3+ years of experience in digital safety, content review, or related areas, or High School Diploma with 5+ years of experience.
  • Exceptional judgment in handling sensitive content and operating under privacy and compliance norms.
  • Strong analytical skills and experience with operational, investigative, or security data analysis tools.
  • Familiarity with cyber threats, including methods of manipulation and exploitation by malicious actors.
  • Experience in Responsible AI principles, trust and safety practices, and content moderation workflows.

Responsibilities

  • Investigate AI product abuse patterns and safety risks, focusing on cyber misuse.
  • Analyze and adjudicate content and account activities against established AI safety policies.
  • Identify and document indicators of malignant AI abuses and cyber threats.
  • Support the development of moderation standards and Cyber Safety classifications.
  • Collaborate with cross-functional teams to resolve abuse incidents and strengthen defenses against misuse.
  • Communicate findings and risk assessments to stakeholders through clear reporting.
  • Conduct thorough analysis of operational data to enhance investigative strategies and performance metrics.

Benefits

  • Comprehensive health and wellness programs.
  • Flexible work arrangements and generous paid time off.
  • Continuous training and development opportunities.
  • Employee stock purchase plan and performance-based incentives.
  • Supportive work environment prioritizing well-being and inclusion.
Full Job Description
Responsibilities
  • Investigate emerging abuse patterns and safety risks across Microsoft AI products, with particular emphasis on cyber-based misuse.
  • Investigate potential malicious code generation, phishing, social engineering, credential abuse, malware-related activity, reconnaissance, exploitation workflows, and attempts to circumvent safety controls.
  • Review and adjudicate user prompts, model outputs, account activity, and other available evidence using Responsible AI policies, Cyber Safety guidance, abuse taxonomies, and structured decision frameworks.
  • Distinguish benign, dual-use, harmful, and policy-violating activity in complex or ambiguous scenarios.
  • Support abuse monitoring across text, image, audio, video, multimodal, and other emerging content types and risk categories.
  • Analyze safety, abuse, quality, and operational data to identify trends, test investigative hypotheses, scope potential impact, and support evidence-based enforcement or mitigation decisions.
  • Document emerging abuse behaviors, indicators, tactics, techniques, and patterns, including cyber-related adversarial activity involving generative AI.
  • Develop, refine, and validate moderation guidelines, Cyber Safety taxonomies, classifier definitions, reviewer instructions, escalation criteria, and evaluation datasets.
  • Translate investigative findings into recommendations for improved detections, classifiers, model safeguards, policies, enforcement strategies, operational processes, and product mitigations.
  • Produce high-quality annotations, calibrations, and policy-aligned judgments that support AI training, evaluation, and safety-system improvements.
  • Lead or contribute to complex escalations, customer appeals, high-risk submissions, incidents, and priority investigations involving potential AI misuse or policy violations.
  • Analyze operational metrics, quality signals, false-positive and false-negative patterns, and investigation outcomes to improve accuracy, consistency, efficiency, and customer experience.
  • Support the onboarding and operationalization of new risk categories, AI models, safeguards, policies, and abuse-monitoring capabilities.
  • Partner with engineering, data science, policy, threat intelligence, legal, security, customer-support, and Responsible AI teams to resolve cases and strengthen protections.
  • Communicate investigative findings, trends, risks, and mitigation recommendations through clear written analyses and stakeholder briefings.
  • Perform all work in accordance with Microsoft privacy, security, compliance, wellness, and Responsible AI requirements, including the safe handling of sensitive or potentially disturbing content.


Qualifications

Required Qualifications:
  • Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, Computer Science, or related field AND 3+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR High School Diploma (or local equivalent), AND 5+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR equivalent experience.


Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Preferred Qualifications
  • Experience conducting evidence-based investigations and making decisions using structured policies, investigative frameworks, operational procedures, or enforcement guidelines.
  • Working knowledge of cyber threats and adversary tradecraft, such as phishing, malware, credential abuse, reconnaissance, exploitation, persistence, evasion, exfiltration, indicators of compromise, and MITRE ATT&CK techniques.
  • Experience analyzing operational, investigative, or security data using query, scripting, visualization, or analytical tools such as SQL, Kusto Query Language, Python, Power BI, or comparable technologies.
  • Ability to distinguish benign, dual-use, and harmful activity while applying sound judgment in complex, sensitive, or ambiguous situations.
  • Understanding of generative AI and large language model capabilities, limitations, failure modes, and potential misuse across cyber and other Responsible AI risk areas.
  • Written and verbal communication skills, including the ability to document investigations and explain technical findings, risks, and recommendations to technical and non-technical audiences.
  • Ability to manage competing priorities, maintain attention to detail, and deliver consistent, high-quality work in a rapidly evolving operational environment.
  • Ability to handle sensitive or potentially disturbing content while following applicable privacy, security, compliance, wellness, and Responsible AI requirements.
  • Experience investigating cyber-based misuse, content abuse, platform abuse, fraud, policy violations, or attempts to circumvent product safety controls.
  • Experience in Responsible AI, trust and safety, content moderation, abuse prevention, security operations, threat intelligence, incident response, or customer-facing risk operations.
  • Familiarity with cyber threat frameworks, taxonomies, indicators of compromise, and threat-intelligence platforms or standards such as MITRE ATT&CK, STIX/TAXII, or MISP.
  • Experience reviewing or investigating text, image, audio, video, or multimodal content using structured policies, taxonomies, or evaluation frameworks.
  • Experience evaluating, red-teaming, or testing generative AI systems, classifiers, safety controls, or abuse-detection mechanisms.
  • Experience developing or improving operational guidelines, abuse taxonomies, reviewer instructions, escalation criteria, evaluation datasets, or quality-assurance processes.
  • Experience working with engineering, data science, policy, legal, compliance, security, threat intelligence, or customer-support teams on sensitive investigations or escalations.
  • Experience with Microsoft Azure, Power BI, Kusto Query Language, SQL, Python, incident-management systems, or comparable investigative and analytical tools.


Responsible Content IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

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If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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