Otis Worldwide Corporation

Responsable Distribution et Support Client (H/F)

Otis Worldwide Corporation$75K — $95K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Supply Chain, Logistics, Transportation, or related field.
  • Proven experience in team management and operational leadership.
  • Strong analytical skills with proficiency in data tools (Excel, Power BI, Power Automate).
  • Interest in digitalization and information systems transformation.
  • Understanding of logistics, supply chain flows, and international trade regulations.

Responsibilities

  • Manage transportation operations to ensure successful shipment execution.
  • Optimize and effectively communicate transportation plans to customers and carriers.
  • Support team in resolving complex situations and manage escalations.
  • Oversee ocean freight activities, ensuring timely and standards-compliant packaging operations.
  • Maintain proactive communication with customers regarding schedule changes and potential impacts.
  • Define and analyze transportation performance metrics and lead performance improvement initiatives.
  • Identify and implement continuous improvement initiatives, supporting digitalization efforts.

Benefits

  • Support for digitalization and development of new operational tools.
  • Opportunity to develop a committed team with service focus.
  • Engagement in international communication with customers and partners.
  • Impact on service quality and customer satisfaction in logistics operations.
Full Job Description

Date Posted:

2026-07-09

Country:

France

Location:

AVE DES MONTOIRES, GIEN UNITE:D, 45504, France

As Distribution and Customer Support Manager, you and your team are the primary point of contact for our customers regarding all delivery-related operations.

As the key coordinator between our customers, transportation partners, and production teams, you play a direct role in ensuring service quality and customer satisfaction.

You lead a committed team whose mission is to deliver our products on time, in close coordination with the factory, carriers, and the various stakeholders across the supply chain.

Key Responsibilities
Manage Transportation Operations
  • Ensure the availability of all information required for the successful execution of shipments (products, transport capacity, trailers, etc.).
  • Optimize transportation plans and communicate them effectively to customers and carriers.
  • Support your team in resolving complex situations and manage escalations when necessary.

Oversee Ocean Freight Activities
  • Ensure packaging operations are completed on time and in accordance with required standards.
  • Coordinate and oversee the services provided by our freight forwarder for maritime shipments.

Ensure Customer Satisfaction
  • Maintain proactive and transparent communication with customers regarding schedule changes and potential impacts.
  • Manage alerts and coordinate the necessary actions in the event of risks or major issues.

Develop Carrier Performance
  • Define, monitor, and analyze transportation performance indicators.
  • Lead performance review meetings and work with transportation partners to develop and implement improvement plans.

Contribute to the Transformation of the Department
  • Identify and implement continuous improvement initiatives.
  • Actively support the digitalization of processes and the development of new tools that enhance operational performance.

What You Need to Succeed
Education and Experience
  • Master's degree (or equivalent) in Supply Chain, Logistics, Transportation, or a related field.
  • Proven experience in team management and operational leadership.

Technical Skills
  • Strong analytical skills and proficiency with data and management tools (Advanced Excel, Power BI, Power Automate, or equivalent).
  • Strong interest in process digitalization and implementing new solutions as part of information systems transformation initiatives.
  • Solid understanding of logistics and supply chain flows.
  • Professional English skills, enabling regular interaction with international customers and partners (minimum B2/C1 level).
  • Knowledge of international trade, customs regulations, or international transportation would be an advantage.

Personal Attributes
  • Strong customer focus and service mindset.
  • Excellent communication and negotiation skills.
  • Leadership capabilities with the ability to engage, motivate, and develop teams.
  • Strong organizational skills, attention to detail, and ability to prioritize effectively.
  • Responsive and capable of making decisions in a fast-paced environment.
  • Analytical mindset, pragmatism, and a passion for continuous improvement.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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