- Salary Range: $80,000 - $85,000
- Previous management experience required, leading teams across multiple functions or processes preferred.
Job Summary The Resource Manager leads CBO partnership development, oversees budget and resource management, maintains a comprehensive Community Resource Guide and supervises a team of Social Determinants of Health Coordinators (SDOH-Cs) that work to with members to alleviate social barriers to health. This important role will be instrumental in creating and leading a team culture focused on our mission and the members we serve. This role is responsible for meeting their own Key Performance Indicators (KPIs) and ensuring SDOH-Cs are aching their KPIs and program goals.
Duties and Responsibilities: - Responsible for team management including hiring, promoting, retaining, and disciplinary action for SDOH team, utilizing AbsoluteCare's values as guidelines in a matrixed, cross-functional organization.
- Provide excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and recurring defects for team.
- Ownership for individual level performance management through tracking and reporting of key performance indicators, quality measures, observation, one-on-one coaching and feedback and corrective action plans when needed.
- Leverage data, key performance indicators, quality metrics and reporting to track leading and outcome performance indicators and ensure all teams are achieving expectations; identify and drive actions to address gaps in performance.
- Expertise in fostering partnerships with community-based organizations in the State of Practice that support SDOH gaps for patients.
- Develop relationships with community partners to maintain a vetted network of community organizations to support member needs
- Manage and maintain a robust Community Resource Guide to support staff in connecting members to community resources and services
- Deep understanding of Maryland housing assistance programs and community development programs
- Serve as housing SME for the Center with knowledge of housing policy, tenant rights, affordable housing opportunities and processes and developing direct pathways to housing members
- Collaborate with shared services leadership to understand program(s) process, technology, expectations, and implement consistently across engagement teams within market.
- Reinforce shared services training of new processes, expectations, metrics, technology, etc., ensuring consistency and compliance of team
- Manage all aspects of the Member Fund including request, determination, and approval processes
- Manage accounts receivable and reconciliation of the Member Fund
- Identify opportunities for team, process and technology improvements and leverage critical reasoning, decision-making, and problem-solving skills to resolve.
- Work collaboratively across market and shared services leaders to drive outcomes, identify challenges, improve processes and create a culture of teamwork.
- Manage and delegate team assignments and work queues and ensure that the team achieves outcomes.
- Lead weekly team meetings to align priorities, key performance indicators and goals.
- Meet with the Engagement Director at least bi-weekly regarding progress and barriers to success of operations, key performance indicators, progress toward goals and team engagement.
- Ensure teams are properly documenting and reporting in appropriate technology system(s).
Minimum Qualifications - 3+ years previous management experience required, leading teams across multiple functions or processes preferred.
- Bachelor's degree required. Master of Social Work or public health, preferred.
- 2+ years of experience required working within community agencies or healthcare field.
- Proven experience of accountability for a team achieving key performance indicators.
- Previous experience using electronic medical records and/or clinical management platforms
- Excellent computer skills including knowledge of Microsoft Word, PowerPoint, Excel, and different databases.
- Excellent organizational skills, ability to multi-task, self-motivated and able to work in a fast-paced environment.
- Passionate about serving the under-served.
- Must have reliable personal transportation.
- Must have a valid driver's license, proof of insurance, and reliable personal vehicle.
Working conditions This job operates in the community and within a professional office environment. This role requires reliable personal transportation to travel to member homes, community settings, and the AbsoluteCare office; routinely uses general office equipment. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection.
Physical requirements - Ability to communicate clearly and exchange accurate information constantly.
- Ability to travel, drive, and walk within the community where members live daily.
- Ability to remain stationary for long periods of time.
- Can operate a computer, keyboard, copy and fax machine, phone and other general office equipment.
- Operates a personal motor vehicle.
- Ability to occasionally move objects up to 20 lbs.
Direct reports SDOH-Coordinators
