Resort Manager

Outrigger Hotels and Resorts

$150K — $170K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in hotel management or similar roles
  • Strong leadership skills with a focus on team development
  • Excellent customer service and communication abilities
  • Proven ability to manage operational budgets effectively
  • Experience in promoting brand standards and quality service

Responsibilities

  • Oversee daily hotel operations to maximize profitability
  • Ensure high levels of guest satisfaction and service quality
  • Manage facility maintenance and safety practices
  • Promote the hotel brand within the local and global tourism market
  • Represent the resort in community activities and partnerships
  • Inspire and lead a team to achieve business results
  • Collaborate with the General Manager and Executive Committee to set strategic goals

Benefits

  • Comprehensive health insurance including dental, medical, and vision
  • Paid holidays, sick leave, vacation, and medical leave
  • 401K retirement plan
  • Recognition and award programs for employee achievements
  • Employee Assistance Program for support and counseling
  • Discounted rates for hotel stays
  • Opportunities for professional growth through training and development programs
Full Job Description
Job Description:

Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

The Resort Manager at OUTRIGGER Ka'anaapli Beach Resort will assist the General Manager and/or the Vice President of Operations to create and maintain a customer-driven resort using a guest focused vision that inspires resort hosts to perform at their best. This role will be directly responsible to ensure that all department operations are effectively managed in a profitable and professional manner.

Responsibilities include overseeing the day to day operation of the hotel to create and maintain maximum profitability, guest satisfaction levels, product quality, brand and service standards, facility maintenance, workplace harmony and property safety practices in accordance with accepted Outrigger Hotels & Resorts standards. The individual in this role will actively promote the hotel as a quality deluxe hotel within the world tourism market and to represent and promote the resort as a caring and supportive corporate citizen in all local community activities.

This role is a part of the Hotel's Executive Committee and is based in Ka'anapali, Maui. Person should be hands on and able to inspire the team, strengthen partnerships, and deliver exceptional business results.

Come Work Here!

While base pay starts at $150,000-$170,000 there is potential for a higher salary based on factors such as applicant skill, experience, education.

Health Insurance (Dental, Medical, Prescription, Vision)

Paid Holidays, Sick, Vacation and Medical Leave

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

And many opportunities for growth through our training and development programs!

*please note that benefits may vary depending on position or property

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