Residential Service PlumberBurns & McBride | New Castle, DEGuaranteed 40 Hours Every WeekBuild Something New-Without Starting From ScratchBurns & McBride is launching a residential plumbing department, and we're looking for an experienced service plumber who wants more than another seat in another truck.
You'll have the rare opportunity to help build a new department while benefiting from an established brand, an existing homeowner customer base, and a company that has served the community for more than 75 years. Your experience and ideas will matter as we establish our plumbing standards, processes, and reputation.
We're looking for a self-driven professional who takes ownership of their day. You diagnose accurately, communicate clearly, present repair and replacement options confidently, and create revenue by educating homeowners-not pressuring them.
Why You'll Love Working HereWe don't just offer jobs-we build careers. Here's what you can expect as part of our team:
- Industry-leading compensation: We believe in recognizing and rewarding excellent performance.
- Guaranteed 40 hours every week: Count on consistent hours and dependable earning potential.
- Fully stocked warehouse and parts runners: Spend less time tracking down materials and more time completing calls.
- New, clean, fully stocked truck: Arrive prepared with a professional service vehicle ready for the day's work.
- Comprehensive health benefits: Affordable, high-quality medical, dental, and vision coverage for you and your family.
- Paid time off from day one: Start earning PTO immediately because time away from work matters.
- 401(k) with company match: Build long-term financial security with support from the company.
- Parental leave: Receive support as your family grows.
- Training and development: Continue building your technical, customer-service, and leadership skills through our Service Professionals Academy and Resource Center.
- Annual performance reviews: Receive regular feedback and recognition, with opportunities to be rewarded for your growth and results.
What You'll Do- Diagnose, repair, and replace residential plumbing systems, fixtures, and equipment
- Independently manage a full daily service schedule
- Thoroughly evaluate plumbing concerns and identify the root cause-not just the immediate symptom
- Explain findings clearly and present homeowners with appropriate repair and replacement options
- Help customers make informed decisions through honest education and professional recommendations
- Complete repairs safely, efficiently, and to a high standard of quality
- Build trust with homeowners and consistently deliver an outstanding customer experience
- Meet performance and revenue goals by identifying legitimate customer needs and offering the right solutions
- Accurately document diagnoses, estimates, recommendations, and completed work using mobile service software
- Maintain a clean, organized, and properly stocked service vehicle
- Protect customers' homes and leave every work area cleaner than you found it
- Minimize callbacks by completing work correctly the first time
- Provide feedback and ideas that help strengthen the new plumbing department
What We're Looking For- Five or more years of residential service plumbing experience
- Strong diagnostic and troubleshooting skills across residential plumbing systems
- Proven ability to independently manage a daily service schedule
- Experience presenting repair and replacement options to homeowners
- A history of delivering exceptional customer service while consistently meeting revenue goals
- Confident, professional, and customer-focused communication skills
- Strong organization, follow-through, and time-management abilities
- Comfortable using mobile technology and service-management software
- Valid driver's license with a clean driving record
- Commitment to safety, professionalism, and high-quality workmanship
- A self-driven mindset and willingness to take ownership of each service call
$35 - $45 an hour
plus incentives
