Job Summary:
The Residential Sales Manager (Partner Channel) is responsible for managing the performance, operations, and strategic alignment of Omni Fiber's external door-to-door sales partners. This role ensures that third-party vendors execute at a high level, adhere to company standards, and deliver consistent, scalable results.
Job Responsibilities:
• Partner Performance Management
o Own performance outcomes across all contracted D2D sales vendors
o Track and report on KPIs including gross adds, attach rates, close rates, and rep productivity
o Conduct regular business reviews (weekly/monthly) with vendor leadership
o Hold partners accountable to contractual targets, SLAs, and quality standards
o Identify underperformance and drive corrective action plans
• Vendor Operations & Oversight
o Serve as the primary point of contact for all external D2D sales partners
o Support onboarding and ramp of new vendor partners and markets
o Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectations
o Monitor territory deployment, coverage, and efficiency across vendors
o Audit field activity and sales practices to ensure compliance and brand integrity
• • Sales Process & Enablement
o Standardize tools, scripts, and best practices across all partner teams
o Partner with vendors to improve training, coaching, and in-field execution
o Support rollout of new products, pricing, and promotional offers
o Ensure consistent customer experience across all outsourced sales channels
• Compensation & Contract Alignment
o Partner with internal teams to manage commission structures and vendor payout models
o Validate performance data used for vendor compensation and invoicing
o Evaluate effectiveness of incentive programs and recommend optimizations
o Support contract negotiations with data-driven insights on performance and ROI
• Data, Reporting & Insights
o Build and maintain dashboards to provide visibility into partner performance
o Analyze trends across vendors, markets, and teams to identify best practices
o Provide actionable insights to leadership on scaling, optimization, and vendor mix
o Forecast performance and support market expansion planning
• Cross-Functional Collaboration
o Partner with Marketing, Finance, and Customer Experience teams to align initiatives
o Ensure smooth handoff between sales, install, and customer onboarding processes
o Support go-to-market execution for new territories and expansion efforts
Education & Required Qualifications:
Required Qualifications
• 4-6+ years of experience in sales operations, management, or channel management
• Experience working with third-party or outsourced sales teams (D2D strongly preferred)
• Strong analytical and reporting skills (Excel, CRM systems, dashboards)
• Proven ability to manage external partners and drive accountability
• Excellent communication, negotiation, and relationship management skills
Preferred Qualifications
• Experience in telecommunications, fiber internet, or subscription-based sales
• Familiarity with Canvass or similar CRM platforms
• Experience managing multi-market or regional vendor programs
Competencies:
• Vendor/partner management and accountability
• Performance management and data analysis
• Operational rigor and process standardization
• Influencing without direct authority
• Strategic thinking with execution focus
This job description does not constitute a contract of employment. Employment with Omni Fiber, LLC. is at-will and may be terminated at any time, with or without cause or notice.
