This position reports to:Service Center Manager-AUPI West Region
As a Resident Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
The work model for the role is: onsite at customer site.
Key Responsibilities- In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines for our Quality Control Systems (QCS). Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
- Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
- Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Qualifications- Associate's degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 7+ years of related work/military experience required.
- Ability to use electrical test equipment such as voltmeters or multi-meters. Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
- Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
- Ability to read electrical drawings and utilize for troubleshooting electrical systems, and to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
- This role will be a resident position working out of the customer location, however needs to be able to travel up to 15% for required training and assisting other sites.
- Knowledge of the pulp & paper industry is a nice to have.
What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $60,000 and $110,000 annually.
