Salary: $120,000 - $125,000
Other Forms of Compensation: Bonus Eligible
Job SummaryLead. Inspire. Transform the Campus Dining ExperienceChartwells Higher Education is seeking an experienced and dynamic Resident District Manager (RDM) to lead the dining program at UMass Dartmouth. This high-impact leadership role is ideal for a strategic operator who thrives in a fast-paced environment, excels at building client relationships, and is passionate about delivering exceptional dining experiences for students, faculty, staff, and guests.
As the senior on-site leader, you will oversee a large, multi-unit dining operation, drive financial and operational performance, and serve as the primary liaison between Chartwells and the university. You'll have the opportunity to shape the future of campus dining while developing talented teams and fostering a culture of innovation, inclusivity, and excellence.
Key Responsibilities: - Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
- Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
- May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
- Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
- Fosters a culture of transparency, understanding, education, safety, and accountability at the account
- Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
- Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
- Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
- Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
- Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
- Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
- Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
- Ensures consistent and fair administration of al policies and procedures
Preferred Qualifications:- Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area
- Is well-versed in all aspects of foodservice management with a proven track record of success
- Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
- Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
- Champions the inclusion mindset, and is proactive, positive, professional, and resilient
- Excellent computer skills and proficiency with Microsoft Office suite and POS software
Apply to Chartwells Higher Education today!Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Chartwells Higher Edare offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: Chartwells HE
KRISTINA MCCARTHY
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