Classification & Regular Hours

Hours per Week: 35

Salary Grade: 16

The base salary will be $76,490 - $109,190 per annum. Starting salary will be aligned with the successful candidate's experience, skills, and demonstrated qualifications.

Please note, this is a 13-month temporary full-time contract opportunity covering a leave of absence. This contract includes a comprehensive benefits package.

Secondments are Welcome

Click here for more details on secondment opportunities.

Responsibilities

This Residence Area Manager provides leadership and promotes an atmosphere which supports academic achievement and fosters responsible decision-making. The Residence Area Manager will contribute to students "learning outside the classroom" through the implementation of the Residence Life program. The Residence Area Manager will develop and assess residence policies and procedures and will work collaboratively to create initiatives that meet the continually changing needs of students. Through the supervision of the Residence Life Management team, the Residence Area Manager facilitates an environment that is dedicated to holistic student support and community development by supporting our residential curriculum and learning goals. The Residence Area Manager will work collaboratively to address high-risk behavioural matters, gender-based violence disclosures and student mental health concerns. The Residence Area Manager leads all administrative and managerial functions within their assigned neighbourhood in support of the Residence Life Coordinator(s) and Programming Coordinators, and in accordance with Housing's strategic directions and goals.

Qualifications

Education:

• University degree including studies in Behavioural Sciences, Social Sciences and/or Education
• Master's degree focused in Behavioural Sciences, Social Sciences and/or Education preferred

Experience:

• 3 years' professional residence experience with demonstrated leadership experience
• Employment experience demonstrating risk management skills
• Previous Western University residence experience preferred

Knowledge, Skills & Abilities:

• Excellent organizational and time management skills and ability to assess priorities, work independently to meet required deadlines with conflicting demands and changing priorities
• Ability to set priorities, delegate effectively and make sound decisions
• Results-oriented and able to handle many tasks and maintain a high level of individual and team performance
• Working knowledge and/or experience building teams within a large community of students, student-staff, and professional staff
• Knowledge of financial principles related to creating and maintaining a budget
• Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
• Ability to effectively lead, coach and supervise a professional team while promoting a culture of high performance, accountability, student/tenant satisfaction and service quality
• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
• Strong problem-solving skills with an ability to provide solutions using a consultative and collaborative approach to addressing issues and opportunities
• Ability to develop relationships and work collaboratively with diverse staff, faculty, and students High level of integrity and trust, tact and diplomacy
• A well-defined sense of diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills
• Approachable and understanding individual with a high degree of customer focus
• Ability to identify and respond to contentious or politically sensitive issues with discretion
• Ability to demonstrate high emotional intelligence in order to perceive and understand the emotions of others and interact with them appropriately based on those emotions
• Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to handle conflict constructively with well-developed conflict resolution skills
• Capacity to establish rapport, support and demonstrate openness to persons of diverse backgrounds and beliefs
• Strong oral and written communication skills with well-developed presentation skills
• Intermediate computer skills in Microsoft Office (Word, Excel and PowerPoint)
• Ability and willingness to be on-call on a rotational basis, and to work seasonally long hours, including frequent events and weekends

Background Checks

Please note, successful applicants may be required to produce a current Police Vulnerable Sector Check from a police service prior to commencing employment.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.