Accor

Reservations Manager

Accor • $80K — $85K *
Santa Monica, CA 90405In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Previous leadership experience in a similar role required
  • Experience with Property Manager Systems (Opera) preferred
  • Proficient in Microsoft Windows applications
  • Experience in group and tour markets preferred
  • Ability to perform well under pressure in a fast-paced setting
  • Strong team collaboration skills
  • Customer-focused with a calm demeanor under stress

Responsibilities

  • Lead and manage all aspects of the Reservations department
  • Coordinate all group and individual reservations
  • Maintain close collaboration with Sales, Conference, and Accounting teams
  • Generate daily, weekly, monthly, and quarterly reports
  • Maximize revenues by ensuring knowledge of products and services among Reservation Agents

Benefits

  • Opportunity to develop leadership and management skills
  • Engagement with cross-functional teams
  • Exposure to revenue management and eCommerce strategies
  • Ability to impact company revenue and guest satisfaction
  • Fast-paced and dynamic work environment
Full Job Description


Job Description

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:

  • Lead and manage all aspects of the Reservations department and ensure all service standards are followed
  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly and quarterly reports as required
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services


Qualifications
  • Previous leadership experience in a similar role required
  • Previous Property Manager System (Opera) experience preferred
  • Computer literate in Microsoft Window applications required
  • Previous experience within group and tour markets preferred
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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