Accor

Reservations Manager

Accor • $80K — $85K *
Santa Monica, CA 90405In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in reservations or a similar role
  • Experience with Property Management Systems, particularly Opera, is preferred
  • Proficient in Microsoft Windows applications
  • Prior exposure to group and tour markets is a plus
  • Strong ability to perform under pressure in a dynamic environment
  • Team player with a focus on collaboration
  • Exceptional customer service skills and a calm demeanor

Responsibilities

  • Lead and oversee all operations of the Reservations department
  • Manage both group and individual reservation processes
  • Coordinate closely with Sales, Conference, and Accounting teams
  • Generate daily, weekly, monthly, and quarterly performance reports
  • Enhance revenue potential by training Reservation Agents on room products and services

Benefits

  • Commitment to diversity and inclusion in the workplace
  • Confidentiality of applicant information as per EEO guidelines
Full Job Description
Job Description

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:

  • Lead and manage all aspects of the Reservations department and ensure all service standards are followed
  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly and quarterly reports as required
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services


Qualifications
  • Previous leadership experience in a similar role required
  • Previous Property Manager System (Opera) experience preferred
  • Computer literate in Microsoft Window applications required
  • Previous experience within group and tour markets preferred
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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