OverviewResponsibilitiesA Day in the Life of a District Manager II (Property Manager II):As a Liberty Military Housing District Manager II, you will be responsible for overseeing the operations of a multi-family residential community. Your role is responsible for the property's financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.
A District Manager's Responsibilities include, but not limited to: Leadership:
- Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.
- Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.
- Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.
Operational/Administrative:
- Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing and monitoring all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF's, budget approvals, collections, invoicing, etc.).
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).
- Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.
- Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.
- Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH's quality standards.
- Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.
- Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.
- Operate a company or personal vehicle to travel to various locations for work purposes.
Resident Relations:
- Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
- Work in conjunction with district staff/community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).
- Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.
QualificationsWhat A Property Manager Needs for Success:- Minimum of 3 years' experience in the property management industry (previous supervisory experience preferred).
- Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
- Ability to encourage a positive and collaborative team environment.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
- Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.
- Experience with and understanding of budgets and financial operations.
- Effective communication and interaction with management team, military partners, subordinates, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.
- Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.
- Possess a positive and professional demeanor in all business interactions, under all circumstances.
- Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
- Ability to travel to other regional locations for work, training, meetings and other work-related activities.
- Available to work a flexible schedule including weekends, off-hours and emergencies as required.
Pay Range: $80,000.00 -$86,000.00 Annually
