As a Research Manager, you'll be the person our customers and internal teams rely on to uncover the why behind every win, loss, and churn. Your mission? To deliver high-impact Customer insights that sharpen our Customers' go-to-market strategies and help them make smarter, faster decisions. You'll guide, analyze, and translate Customer truth into strategic clarity, ensuring each program delivers real value. When our Customers win because of the insights you've uncovered, we all win. What's In It for You? You'll get a front-row seat to how leading B2B companies approach win-loss, churn, and competitive strategy, while mastering interviewing, qualitative research, narrative analysis, and Customer-facing communication. You'll gain hands-on experience running Premium and Expert-level programs and have the opportunity to influence how Klue evolves its research practice. This role also offers a clear path to grow into Senior Analyst, Research Director, or other advanced research and AI-enabled positions, all within a high-trust, high-growth team that values curiosity, ownership, and continuous improvement. What You'll Do • Research Program Leadership: Own program delivery end-to-end-guiding Customers through onboarding, interviews, and analysis, while ensuring every program delivers actionable insights. • Interview Excellence: Conduct win, loss, churn, and seller interviews with skill and depth, uncovering meaningful insights that drive Customer strategy and satisfaction. • Insight & Analysis: Transform interview data into compelling research briefs, executive summaries, and actionable narratives that Customers can use to make strategic decisions. • Customer Partnership: Build trusted relationships with Customer program managers, manage expectations, prevent scope creep, and identify opportunities to expand engagement and impact. • Cross-Functional Collaboration: Partner with CSMs, PMAs, and Research Directors to align on account strategy, maintain accurate internal documentation, and improve program processes. • Continuous Improvement: Drive workflow optimization, automation, and AI-assisted research initiatives to improve efficiency and research quality across the team. • Development & Growth: Invest in your own skills-master interviewing, analysis, AI-assisted research, and Customer-facing communication while contributing to the evolution of Klue's research practice. What Success Looks Like We want you to love the role you're in, and we believe these outcomes will set you up for success: • Completing all onboarding stages within expected timelines (3 weeks for Premium/Expert; 7 days for QuickStart). • Meeting monthly interview targets and turning around high-quality summaries and coding within 3 days. • Producing strong, insight-rich analysis deliverables that meet quarterly output expectations. • Receiving strong Customer feedback and contributing to positive NPS outcomes. • Supporting a 70% renewal rate for renewable programs (excluding project-based work). • Demonstrating growth in interviewing skills, analysis depth, and independent program ownership. What You Bring Must Haves: • Clear, concise, and professional communication across interviewing, writing, and presentations. • Strong qualitative research skills: probing, active listening, narrative building, and thematic analysis. • Excellent organization and project management, with comfort juggling multiple Customer engagements. • Analytical mindset with the ability to identify patterns and connect insights through critical thinking. • High emotional intelligence, Customer-obsessed mindset, and proactive approach to Customer satisfaction. • Self-directed work style with strong judgment and a "no-limits" mindset in a fast-paced environment. • Natural curiosity and a desire to uncover insights others might miss. Nice-to-Haves: • Experience in win-loss, B2B tech, research, product marketing, or competitive intelligence. • For internal candidates: 500+ win-loss interviews and deep familiarity with our program processes. • For external candidates: • Customer-facing consulting/analyst experience and product marketing with win-loss/churn experience, or • 5+ years in B2B tech/manufacturing research with substantial Customer interaction • Experience with AI-supported research or analysis workflows. ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ Not ticking every box? That's okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that's different from what we've described, be sure to explain why in your application.