Job Description

Repair Station Accountable Manager (Full Time)
Department: All Openings, Warranty

Job Title:

Repair Station Accountable Manager

Job Code: 1195

Grade: M6

Department:

2271 - Service Center

Pay Type: Exempt

EEO Classification: First/Mid Offs & Mgrs

Position Summary:

Responsible for the day-to-day operation of Piper's FAR 145 Certified Repair Station, including scheduling aircraft maintenance activities, supervising technicians and interacting with customers. Manages and directs team to maintain and improve service center operations, safety, and security, enhancing the business results and team performance. Ensures that department milestones/goals are met and adhering to approved budgets. Works closely with other businesses and departments, implements and supports Service Center projects and initiatives that may include, but are not limited to safety, productivity, quality, delivery, cycle, growth, inventory, and customer value proposition.

Essential Job Functions
• Responsible for the scheduling of all Repair Station aircraft maintenance activity.
• Responsible for supervising all maintenance and verifying its proper completion, as well as the completion of corresponding work.
• Responsible for ensuring that all work conforms to applicable manufacturer's specifications, acceptable maintenance practices and FAA requirements.
• Responsible for completing and providing associated log book entries as required.
• Responsible for the organization and calibration of all shop tools.
• Perform hands on maintenance as needed.
• Interface directly with customers concerning maintenance issues.
• Foster and maintain a working relationship with the FAA as it relates to the operation of the Repair Station.
• Responsible for updating the Repair Station Manual as required.
• Interface directly with other departments, within the Company, as required ensuring timely delivery of aircraft.
• Accomplish/coordinate training for Repair Station employees.
• Ensure required parts are available when required
• Perform housekeeping chores as department requirements dictate.
• Attend training as required.
• Perform other related duties as required.

Supervisory Responsibilities

This position is responsible for direct and indirect supervision and development of staff. Responsible for timely and close communication with staff and organizational leadership, including input on staff performance and corrective action observations. Sponsors and oversees strategic initiative and continuous improvement projects. Provides training and assists other employees, effectively partnering and collaborating on department and cross-functional organizational initiatives.

Minimum Position Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience
• High school diploma or general education degree (GED), and 10 years experience in general aviation maintenance with at least 5 years in a supervisory role; Bachelor degree with at least five of these years as supervisor in related field is desired; or equivalent combination of education and experience.
• Airframe & Powerplant License (A&P) required. Inspection Authorization (IA) preferred. Thorough knowledge of and working understanding of the Federal Aviation Regulations (FAR's) and Part 145 Repair Station operations.
• Thorough knowledge of fundamentals of aircraft mechanics and working knowledge of Windows based computers and programs are necessary to perform the duties in this position. degree or higher education desired; with at least five of these years as supervisor in related field; or equivalent combination of education and experience. Engineering or business degree preferred.
• Related technical and professional certifications preferred.
• Ability to manage multiple tasks simultaneously and adapt to sudden changes in project priorities.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Demonstrated leadership skills and ability to resolve conflicts effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience leading and implementing continuous improvement initiatives.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams.

Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl; and frequently required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Requires moderate physical effort consisting of occasionally lifting and/or moving light to moderately heavy weight material up to 75 lbs.

Mental Demands
• Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions need to be controlled. Demonstrates sensitivity to customer needs and expectations.

Working Conditions
• The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job .
• While performing the duties of this job, the employee is frequently exposed to both office and plant environments. May be exposed to odors, chemical agents, dust, fumes, gases, sharp objects, hazardous or moving equipment, wet slippery floors, and extremes in temperature and humidity.
• Interacts regularly with various staff and employees, vendors, suppliers, community members and regulatory agency representatives.
• Travel and overtime are required when necessary.

Operational Excellence
• Supports all operational excellence initiatives ensuring full participation in all department services, continuous improvement efforts, and training programs.

Quality Assurance
• Maintains a safe, orderly working environment including FOD compliance.
• Ensures adherence to Piper Aircraft, Inc. corporate compliance policies.
• Adheres to organization and department policies and procedures.

Compliance
• Responsible for ensuring compliance with laws, rules and regulations appropriate to job function.
• Comply with all organizational policies and standards regarding ethical business practices.
• Work ethically and with integrity; upholds organizational values.

Communicates Effectively
• Effective communicator with strong interpersonal skills who understands how to develop and maintain external supplier and internal customer relations in both written and oral form.
• Maintain a high level of professionalism at all times during direct contact with employees, suppliers, and customers.

Decision Quality
• Makes good and timely decisions that keep the organization moving on-time with deliverables.

Optimizes Work Processes
• Knows and contributes the most effective and efficient processes to get things done, with a focus on continuous improvement.

Attention to Detail
• Takes responsibility for a thorough, accurate, and detailed method of completing work tasks.

Drives Results
• Overcomes adversity, consistently achieving quality results - even under demanding deadlines and unexpected operating circumstances.

Teamwork
• Interacts, partners, and collaborates effectively with others, positively contributing to overall department and organizational deliverables and results.
• Performs other duties as assigned.

Please note - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required.

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