Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
CAT Rentals is seeking a dynamic and experienced leader to oversee rental operations, service delivery, and customer interactions across our business. This role is pivotal in fostering a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and operational performance.

As the Rental Operations Manager, you'll lead a high-performing team, oversee fleet utilization, drive process improvements, and manage financial performance. You'll play a critical role in ensuring the successful delivery of rental solutions while aligning safety, operational, and business objectives.

The anticipated base salary for this position is $115,000. Actual salary will be based on the candidate's experience.

Job Description:

• Lead, coach, and develop a team of rental administration professionals on site
• Champion a safe, accountable, and high-performing work environment
• Oversee rental processes from inquiry to equipment delivery, ensuring compliance and operational excellence
• Manage rental contract audits, reporting, and continuous process improvements
• Coordinate fleet allocation and equipment readiness to support customer projects and maximize utilization
• Collaborate with branches to prioritize equipment needs, repairs, and turnaround schedules
• Manage billing accuracy, repair and maintenance costs, accruals, and financial reporting
• Resolve customer concerns and drive continuous improvement through KPI performance and operational excellence

Qualifications

• 3-5+ years of rental industry experience with strong operational knowledge
• 3-5+ years of leadership experience leading teams and driving performance
• Valid class 5 drivers license
• Experience managing service delivery, customer relationships, and operational execution
• Knowledge of power generation, compressed air, temperature control, or related rental equipment
• Excellent communication, problem-solving, and relationship-building skills
• Ability to thrive in a fast-paced environment and effectively manage competing priorities
• Mechanical, electrical, or trades background considered a strong asset

Important Details:

• This position is a 7x7 rotational shift
• This position will be on site, not in branch