The Home Depot

Rental Field Operations Manager - NJ Metro

The Home Depot • $75K — $95K *
US-AnywhereRemote in New Jersey, US
Transportation
Less than 5 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required; Associate's Degree preferred.
  • 3+ years of management experience; rental industry experience valued.
  • Leadership skills to manage team performance effectively.
  • Strong customer service focus and problem-solving capabilities.
  • Ability to analyze financial statements and operational data.
  • Familiarity with rental equipment and maintenance standards.
  • Proficient in MS Office and technology tools for operation.

Responsibilities

  • Drive overall operations including personnel management and equipment maintenance.
  • Support hiring and training of operational staff.
  • Evaluate customer-focused operational success and manage brand awareness.
  • Ensure fleet is maintained for maximum rental readiness.
  • Promote and enforce a culture of safety through training and communication.
  • Manage compliance with operational standards and safety regulations.
  • Ensure quality service and drive customer service behaviors.

Benefits

  • Comprehensive training programs.
  • Opportunities for advancement within the company.
  • Travel and relocation support for talent.
  • Access to employee discounts at partner stores.
  • Flexible work environment with safety emphasis.
Full Job Description
Position Purpose:
The Rental Field Operations Manager (RFOM) is the acting operational leader within their assigned region. The goal of the RFOM is to increase operational performance and profitability in their assigned regions. The RFOM leads their team through influence to excel in all safety measures, excellent customer service, and operational metrics. The RFOM does this by ensuring their team is knowledgeable, empowered, and efficient, so as to keep all associates and customers safe, and fleet rent ready.

Key Responsibilities:
  • 40%
  • . Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader.
  • .Supports Regional Rental Manager with the hiring and training of support staff.
  • .Evaluate operational success through the lens of taking care of our customers. Manage regional brand awareness by building and bridging the relationships with districts, stores, and field rental team associates.
  • .Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.
  • 30%
  • .Promotes a safety culture through appropriate training, positive behaviors, communication and decisions
  • .Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.
  • .Maintain regulatory compliance
  • 30%
  • .Ensure technicians are executing tasking of down equipment and open inspections.
  • Ensure quality service to all HD Rental customers by driving sales and customer service behaviors with all associates and proper execution.

Direct Manager/Direct Reports:
  • This position reports into the Regional Rental Manager (RRM)
  • This role has up to 30 direct reports.
  • This position may require overnight travel 50%

Travel Requirements:
  • Typically requires overnight travel more than 50% of the time.

Physical Requirements:
  • Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:
  • Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Preferred Qualifications:
  • Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School
  • Three (3+) years or more of management experience, rental industry experience is a plus.
  • Demonstrated leadership skills with the ability to performance manage a team.
  • Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.
  • Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.
  • Effective verbal and written communication with managers, customers and peers.
  • Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.
  • Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.
  • General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.
  • Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.
  • Valid driver's license for the state in which you live and work.
  • Good driving record.

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 3

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • None

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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