We are seeking an Renewals Account Manager to own and drive the renewal strategy across a portfolio of customers. This role goes beyond transactional renewals - you will act as a strategic partner to customers, preserving and growing recurring revenue by aligning Flexera’s solutions to evolving business and technology needs.
You’ll work closely with Sales, Customer Success, and Solution Engineering to retain, expand, and maximize long-term customer value, while navigating complex enterprise environments and multi-stakeholder buying groups.
Responsibilities:
- Own the end-to-end renewal motion for a portfolio of enterprise accounts, ensuring on-time execution and high retention rates
- Develop and execute account-specific renewal strategies, identifying risks, dependencies, and expansion opportunities
- Partner with Account Executives, Customer Success, and Solution Engineers to align renewal outcomes with broader account plans
- Engage senior stakeholders (IT, Finance, Procurement, and Engineering) to understand priorities, challenges, and organizational dynamics
- Navigate complex negotiations, including pricing, packaging, licensing models, and contract terms
- Identify and proactively mitigate renewal risk, including adoption gaps, cost concerns, and competitive pressure
- Maintain a rolling forecast and pipeline of renewal and expansion opportunities, ensuring accuracy and visibility
- Drive conversations around cost optimization, efficiency, and ROI, particularly within cloud, ITAM, and FinOps environments
- Act as a trusted advisor, helping customers align their technology investments with business outcomes
Experience & Skills:
- 3+ years of experience in Renewals, Account Management, Customer Success, or Sales within an enterprise SaaS environment
- Working knowledge of cloud, cloud cost, cloud management, ITSM, ITAM/SAM, data, security, risk management, application resource management
- Demonstrated success managing large, complex renewals (not just contract execution)
- Experience working across multi-stakeholder enterprise accounts, including Finance, Procurement, and Technical teams
- Strong consultative selling skills—ability to uncover needs, position value, and influence decisions
- Ability to discuss concepts such as cost optimization, licensing models, usage trends, and ROI with both technical and financial stakeholders
- Experience partnering with Solution Engineering or participating in technical sales cycles and solution positioning
- Comfortable translating technical value into business outcomes
