This is a role well suited to an ambitious professional, looking for the next step in their career. As aRemote Support Specialist 3 6 MR,you will be responsible for:
- Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
- Dispatch notifications to CSE's and provide quality action plans
- Use remote diagnostics to troubleshoot and resolve technical issues
- Follow escalation process and communicate with HSC/QIB to drive solutions.
- Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
- Provide feedback to the factory regarding system performance
This position may suit you best ifyou are familiar with what is below, and would like to do develop your career with Healthineers
- Provide product support either remotely or on-site.
- Share expert advice, training, and technical assistance to support staff and train lower-level employees.
- Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
- Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.
Your Expertise:
- Associates degree or 2 years of vocational technical training required.
- More than 8 years9 experience working on MR systems
- Ability to troubleshoot and fix problems remotely using Siemens Remote Services
- Good communication skills
- Shift will be Friday through Monday from 0730 to 1630 - 10 hours per day
The base pay range for this position is:
$75,660 - $104,027
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
