Our ideal candidate willexhibitinitiative to learn anddemonstratetechnicalexpertisein clinical laboratory applications,as well as,the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You mustpossessstrong computer skills and be able to communicate effectively over the phone, and through written documentation.

As a Candidate you must display a positive attitude with both internal and external customers, striving toexceed expectations at all times.You must be able to make sound decisions that promote the interests of both Siemens and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.

This is a role well suited to an ambitious professional, looking for the next step in their career. Asa RemoteSupport Engineer 3, you willbe responsible for:

• Providing phone/email support for internal/externalcustomer, as well as consistent monitoring andaccuratedocumentationutilizingthe Customer Relations Software Tool

• Demonstratinga high levelof technicalexpertisein clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay

• Demonstrating exceptional customer service skills to improvethe customerexperience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction

• Takingtimelyaction and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to thecustomerssatisfaction, and if necessary, escalates customer issues to next level support

• Meeting/Exceeding individual service level metrics to meet the needs of the customer/business

• Compliancetoall Siemens pay and T&E policies, as well as all RSO Procedures/Processes

This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers:

• You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line

• You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues

• You are proficient in Microsoft Office Suite including Outlook, Excel,Wordand other applications

• You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team

• Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues

• You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership

Required skills to have for the success of this role

• Preferredcandidatemust haveAssociates or Bachelorsdegree in a science-related or engineering field, or equivalent experience. (Med-Tech Degree Preferred*)

• Willing to travel up to 20%

• 3-7YearsComparable Experience

• Experience in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay troubleshooting.

• Working Hours: Able to work Evening / night shift hours inclusive of a weekend day.