Overview

Kentro is hiring for a remote Sr. Business Analyst to support our Veterans Affairs ESOM contract.

The Senior Business Analyst supports the CMDB and Change Control transition by leading cost-benefit assessments, evaluating functional and technical tradeoffs, and producing structured analysis that informs transition decision-making. This role bridges VA Infrastructure Operations (IO) stakeholders and technical delivery teams, ensuring that business requirements are clearly defined and traceable throughout the transition.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Occasional travel to VA sites as required.

Responsibilities

• Lead cost-benefit assessments for transition activities, weighing functional benefits, technical performance, schedule risk, and program risk.
• Elicit, document, and validate business and technical requirements from VA IO stakeholders across SCM, CMDB, and Change Control workstreams.
• Analyze existing processes and identify gaps, redundancies, and improvement opportunities to inform the to-be operating model.
• Produce structured analysis deliverables including requirements documentation, process assessments, and transition recommendations.
• Collaborate with architects, process analysts, and the PM to ensure alignment between business objectives and technical execution.
• Support POAM management and audit preparation activities, providing timely evidence and documentation for compliance reviews.
• Present findings and recommendations in summary reports and oral briefings to VA and Kentro leadership.

Qualifications

• 10+ years of business analysis experience on federal IT programs, with at least 3 years in an IT service management or platform operations context.
• Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 18+ years of experience.
• Experience conducting cost-benefit analyses and presenting tradeoff assessments to senior government stakeholders.
• Strong understanding of IT service management concepts (ITSM, CMDB, Change Management) in a large enterprise environment.
• Demonstrated ability to synthesize complex data and operational information into clear, executive-ready deliverables.
• Proficiency with requirements documentation and process modeling tools.

Preferred Qualifications:

• Experience on VA IT programs or within the Department of Veterans Affairs enterprise.
• Familiarity with ServiceNow SPM, CMDB, or Change Management modules.
• CBAP, PMI-PBA, or equivalent business analysis certification.
• Experience supporting POAM management or federal compliance review activities.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].

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