Toromont Energy Systems

Remote Site Service Supervisor

Toromont Energy Systems • $78K — $98K *
US-AnywhereRemote in Timmins, ON
Manufacturing & Automotive
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Post-secondary education or significant Caterpillar parts and service experience.
  • Strong safety awareness and technical aptitude for heavy equipment.
  • Familiarity with CAT Corporate Web Navigation, DBS, SIS is preferred.
  • Experience with Toromont operations is an asset.
  • Valid Driver's License required.

Responsibilities

  • Model safe and healthy work behaviors in accordance with Health and Safety Policies.
  • Ensure compliance with customer safety rules among employees.
  • Serve as the primary customer contact for remote field service requests.
  • Enhance customer satisfaction through proactive follow-ups and collaboration.
  • Coach and evaluate team performance to meet expectations.
  • Provide guidance on financial aspects of work orders and invoices.
  • Maintain oversight on work-in-progress and manage contamination control.

Benefits

  • Work for one of the safest organizations in the industry.
  • Join a leading equipment dealer associated with the Caterpillar brand.
  • Access to continuous learning and development opportunities.
  • Receive a competitive total rewards package, including eligible benefits and premiums.
  • Flexible work schedules with options across Eastern Canada.
Full Job Description
The Remote Site Service Supervisor -Rotational is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service Technicians ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increased market share and driving customer satisfaction.

Pay Type

Full Time, Permanent

Compensation

$78,705 to $98,379

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Remote Site Service Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada


In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Ensure all employees comply with established customer safety rules
  • Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
  • Promote customer satisfaction, follow up onrepairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo's
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolveissues byinitiating corrective actions
  • Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets and preparation for capital expenditures
  • Maintainmaintenance on the fleet of field service trucks
  • Manage employees at the remote site location
  • Work with a sense of urgency and foster team efforts to encourage growth


Must-haves for this role:

    • Post-secondary education or demonstrated Caterpillar parts and service experience

    • Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
    • Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
    • Valid Driver's License


About Toromont Energy Systems

Toromont Energy Systems is a division of Toromont Industries Ltd. that specializes in the sale, rental, and servicing of power systems equipment, including diesel and natural gas engines, generators, and related components. The company serves a variety of industries, including mining, oil and gas, construction, and agriculture, among others. Toromont Energy Systems is headquartered in Concord, Ontario, and has locations throughout Canada.
Learn more about Toromont Energy Systems
Size
100 employees
Industry
Manufacturing & Automotive
Founded
1988
NASDAQ
TIH
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Toromont Energy Systems

More Manufacturing & Automotive Jobs

Find similar Remote Site Service Supervisor jobs:

NationwideRemote