Remote Service Trainer

Tigercat | MacDonald Steel

$85K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in training within the manufacturing sector, especially machine operation and troubleshooting.
  • Mechanic or millwright license, Engineering diploma or degree, or similar education is a plus.
  • Strong knowledge of hydraulic, electrical, mechanical, and diesel systems.
  • Ability to comprehend and interpret technical drawings and specifications.
  • Proficiency in MS 365 applications, including Outlook, Word, and Excel.
  • Valid passport with up-to-date vaccinations; ready for local and international travel.
  • Bilingual skills in English and another language such as French, Russian, Spanish, or Portuguese are advantageous.

Responsibilities

  • Design and deliver in-house training programs tailored to diverse audiences.
  • Analyze training needs to ensure compliance requirements are met.
  • Update training content based on new legislative and product changes.
  • Create instructional materials and resources for training sessions.
  • Foster a positive learning environment for all participants.
  • Evaluate student performance and provide constructive feedback.

Benefits

  • Employer-paid premium health, drug, dental, and life insurance.
  • 401(k) plan with employer matching contributions after six months of employment.
  • 80 hours of vacation plus 9 paid company holidays per year.
  • Paid sick leave in accordance with state and local laws.
  • Employee assistance program and optional vision care benefits.
Full Job Description
Tigercat is seeking a Remote Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students.

Job Duties
  • Design, develop, maintain and deliver in-house training programs.
  • Conduct training needs analyses, ensuring all compulsory compliance needs are met.
  • Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs.


Skills and Experience
  • Proficiency in presenting information in a clear and engaging manner to both small and large groups
  • Ability to build rapport and work well with diverse groups of people
  • Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
  • Effective English communication skills (both written and verbal) with a pleasant and professional attitude
  • Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail
  • Strong organization, time management, teamwork and teambuilding skills


Qualifications
  • Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair
  • Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset
  • Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems
  • Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
  • Proficient in MS 365 including Outlook, Word and Excel
  • Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice
  • Required to travel locally and internationally
  • Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset


What We Can Offer You:
  • Compensation: Base salary of $85,000 to $95,000 per year, based on experience, skills, and qualifications.
  • Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits.
  • Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
  • Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.


Only those selected for interviews will be contacted.

We thank you for your application!

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