Job TitleRemote Service Engineer
Job DescriptionRemote Support Engineer - Cardiology Informatics (Remote)Help healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips' Philips' Intellispace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes.
Your role:- Provide technical phone support to end-users and administrators of Philips' Intellispace Cardiovascular Software, helping customers resolve system issues and restore operations quickly.
- Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing Transmission Control Protocol/Internet Protocol (TCP/IP) and general networking problems within customer environments.
- Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions.
- Collaborate closely with cross-functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high-priority customer issues.
- Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision.
- Support Philips' commitment to customer satisfaction, service level agreements, and operational excellence, with occasional travel up to 10% as needed.
You're the right fit if: - You've acquired 3+ years of experience providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
- Your skills include troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issue resolution in customer environments. Experience supporting Cardiology or Radiology PACS solutions is required. Experience with Philips IntelliSpace Cardiovasular is highly preferred.
- You have an Associate's degree or equivalent combination of education and 3+ years of relevant technical support experience.
- You're a proactive problem solver with strong customer service and documentation skills, capable of working independently, managing critical escalations, and communicating effectively with both technical and non-technical stakeholders.
- Bonus: Experience supporting enterprise healthcare informatics platforms, clinical imaging workflows, or mission-critical healthcare applications where uptime and service level commitments are essential.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field based role.
Philips Transparency Details The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $29hr to 49hr.
The pay range for this position in AK, DE, HI, MD, MN, and RI is $30hr to 47hr.
The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $31hr to $51hr.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
