POSITION OVERVIEW
We are seeking a dedicated Remote Operations Manager to lead our 100+ remote staff in providing high-quality consulting services to our nation's veterans. You will be responsible for driving productivity, ensuring mission compliance, and fostering a culture of accountability in a remote environment.
SUPERVISORY RESPONSIBILITIES:
- Supervise remote sales workforce with tasks as described below.
- Coordination and reporting to senior leaders in the sales function and company executives.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Performance Leadership: Manage day-to-day productivity of remote teams using output-based metrics.
- Process Optimization: Identify and remove bottlenecks in our clinical/consulting workflow.
- Accountability: Implement and enforce daily reporting standards and team communication protocols.
- Veteran Advocacy: Ensure all remote operations align with our commitment to serving military veterans with excellence, empathy, and efficiency.
- Compliance Oversight: Maintain strict adherence to HIPAA and VA-related regulatory standards across all remote work channels.
KNOWLEDGE, SKILLS, & ABILITIES:
- Strong coaching, leadership, and communication skills.
- Experience building and optimizing sales processes and playbooks.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and digital communication tools.
- Data-driven mindset with the ability to analyze metrics and make strategic adjustments.
- Ability to thrive in a fast-paced, remote work environment.
EDUCATION & EXPERIENCE
- 5+ years of experience managing large remote teams (50+ staff).
- Background in medical consulting, healthcare administration, or veteran services.
- Proven track record of turning around underperforming teams through structured management.
- Strong proficiency in project management software (e.g., Asana, Jira, or Trello) and workforce analytics.
- Ability to balance empathy for staff with firm, results-oriented leadership.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
- Prolonged periods of standing or sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be available to work weekends
BENEFITS: - 401(k) Plan
- Medical Insurance
- Paid Holidays
- Paid Time off
Pay Range: $90,000 - $120,000 per year
