Job Title: Remote IT Support
Company: Colaval
Location: Remote (Based in Cincinnati, Ohio, United States)
Employment Type: FULL-TIME
Salary: $45 - $60 USD per hour

Key Responsibilities
• Provide first and second-line technical support to our employees for all hardware, software, and network-related issues.
• Respond to, diagnose, and resolve IT support requests in a timely and professional manner via email, telephone, and remote support tools.
• Install, configure, and maintain computer systems, mobile devices, and associated applications.
• Manage user accounts, permissions, and access rights across various platforms, including Active Directory and Microsoft 365.
• Troubleshoot and resolve technical problems, escalating more complex issues to senior team members when necessary.
• Meticulously document all support activities, solutions, and procedures within our IT helpdesk system.
• Assist with the IT setup and onboarding of new employees, ensuring they have the necessary equipment and system access from day one.
• Contribute to the maintenance of IT security protocols and best practices throughout the organisation to safeguard company data.

Qualifications and Experience
• Proven experience in a similar IT support or technical helpdesk role.
• Strong working knowledge of Windows operating systems and the Microsoft 365 suite.
• Practical experience with remote desktop applications and IT helpdesk ticketing systems.
• Excellent problem-solving skills with a logical and methodical approach to troubleshooting.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• A proactive and self-motivated attitude, with the demonstrated ability to work independently and manage time effectively in a remote environment.
• A keen attention to detail and a commitment to providing a high-quality support service.
• (Desirable) Relevant industry certifications, such as CompTIA A+ or Microsoft Certified Professional (MCP).

What We Offer
In addition to a competitive salary, Colaval is proud to offer a supportive work environment and opportunities for professional development. We are committed to investing in our team and fostering a culture of innovation, collaboration, and continuous improvement.

Locations Cincinnati