This role runs on two paths (sales and service).
You don't have to know yet whether you're a sales person or a service person. We will figure this out together through the interview process.
As a member in the Customer Operations team, some of your responsibilities could include:
- Taking great care of our customers. Our team members don't just answer the question asked - they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
- Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
- Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
- Problem solving to remove barriers between a customer and the right coverage.
- Processing service requests - vehicles, drivers, lienholders, policy documents.
- Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.
Who you are:- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude and willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
Compensation and perks:- Sales: Hourly wage of $19.00 - 21.00 plus uncapped commissions *Our most successful team members typically earn $100,000+ per year.
While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted.
Please note: Jerry.ai is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
