Overview

The US Oncology Network is looking for a Remote Healthcare Operations Business Analyst Manager to join our Transformation Office Team at Texas Oncology. This position will be primarly located in Dallas, Texas, but will support all of Texas Oncology. Some travel, up to 20%, may be necessary for training and team meetings. Must currently reside in Texas.

What does this position do?

Under general direction, the Business Analyst Manager is a key leader within the Transformation Office (TO), a centralized function dedicated to driving enterprise wide change and delivering measurable value across Texas Oncology. Operating at the intersection of strategy, execution, and team leadership, the Business Analyst Manager performs all responsibilities of the Business Analyst role while providing supervisory oversight, guidance, and quality assurance for the Business Analyst team. The Business Analyst Manager partners closely with the Business Architect, clinicians, operations, revenue cycle, IT, and vendor partners to ensure digital health initiatives are aligned with organizational goals, enable resilient and agile operations, and support continuous transformation. This role also plays a critical leadership function in developing Business Analyst team capabilities, standardizing methodologies, and ensuring consistent, high quality delivery across initiatives. Supports and adheres to the US Oncology Compliance Program, to include Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Lead requirements workshops with clinicians, operations, revenue cycle, and vendors to capture
  business needs.
• Elicit, analyze, and document requirements that support strategic priorities and measurable
• Draft and maintain Business Requirements Documents (BRDs) and related artifacts for initiatives.
• Develop process maps, future-state workflows, and use cases to support solution design and
• Document workshop outcomes into visual models and structured deliverables.
• Apply operational knowledge of healthcare workflows to accurately map and optimize processes.
• Coordinate with vendors to ensure solutions meet documented requirements and business needs.
• Validate deliverables against BRDs and maintain traceability between requirements and solutions.
• Collaborate with internal stakeholders to confirm vendor solutions align with real-world workflows.
• Support change management activities, communications, and development of training materials.
• Assist in developing measurable outcome frameworks and KPI tracking for projects.
• Maintain a centralized repository of reusable requirements, templates, and strategic artifacts.
• Support the development of playbooks and frameworks for workflows, vendor alignment, KPIs, and governance.
• Provide documentation, analysis, and stakeholder coordination support to the Business Architect.
• Track and communicate project progress, issues, and risks to stakeholders.
• Provide day to day leadership, supervision, and coaching to Business Analysts, supporting professional growth, analytic development, and domain competency.
• Review and validate BA deliverables (BRDs, workflows, models, requirements, documentation) to ensure accuracy, completeness, consistency, and adherence to organizational and regulatory standards.
• Champion standardization of methods, templates, and best practices across the BA function.
• Act as a senior liaison to clinicians, operations, IT, and vendor leaders to ensure clarity, alignment, and effective decision-making.

Qualifications

The ideal candidate will have the following background and experience:

Education & Credentials

• Bachelor's degree in Business Administration, Health Informatics, Information Systems, Healthcare Management, or a related field.
• OR Associates degree and 8 years of relevant work experience.
• Advanced degree (e.g., Master's in Health Administration, MBA, or similar) is a plus.

Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), PMI-PBA, Lean Six
Sigma, or HIMSS) are advantageous.

Experience

• 6-8 years as a Business Analyst in healthcare, digital health, or technology transformation, or
  equivalent healthcare leadership experience.
• Demonstrated experience mentoring or formally leading analysts or project team members.
• Proven ability in requirements gathering, process mapping, documentation, and cross-functional
  collaboration, vendor collaboration and solution validation.
• Experience supporting change management and KPI/Outcome measurement efforts.
• Familiarity with change management, training support, and KPI/outcome measurement.
• Proficiency with requirements management and process mapping tools (e.g., Jira, Smartsheet,
  Visio, Miro).
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to senior leadership.

Preferred Qualifications

• Extensive understanding of healthcare operations, clinical workflows, and revenue cycle processes.
• Knowledge of healthcare regulations (HIPAA, GDPR, CMS) and best practices.
• Awareness of healthcare industry trends, emerging technologies, and digital transformation
• Ability to build strong partnerships with diverse stakeholders and ensure strategic alignment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. The position requires full range of body motion, manual and finger dexterity, and eye-hand coordination. The position requires standing and walking for extensive periods of time. The employee occasionally lifts and carries items weighing up to 40 lbs. The position requires corrected vision and hearing to normal range.

Work Environment:

This position may require long periods of sitting and computer work. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in an office environment with frequent interaction internally with corporate and field staff, and externally with outside vendors. Work may require possible travel by air or automobile, up to 20%.

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