Job DescriptionThe Application Analyst II is responsible for intermediate-level support and configuration of assigned applications. The position entails assisting, training, and supporting customers with the operation and administration of systems. The Application Analyst II troubleshoots issues and works with vendors on issue resolution. The Application Analyst II partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation, and assisting other Technology teams with issues and problems. The Application Analyst II ensures the services provided contribute to the successful accomplishment of the department and organizational goals. The Application Analyst II possesses the intermediate technical expertise to support specific healthcare applications. The Application Analyst II will cross-train to become proficient in multiple applications.
Responsibilities- Demonstrates accountability in delivering the assigned task. Reports project issues and accomplishments to the application manager.
- Delivers a work product that meets project requirements defined by the scope and stays within departmental guidelines for application configuration/development.
- Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies.
- Participates in the conversations in the planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing, and troubleshooting.
- Contributes/Takes instructions in team and project meetings. Works closely with team/department members.
- Learns, develops, and maintains competency in the assigned application or technical area.
- Excellent communication skills and ability to work with customers and Epic team members to deliver solutions.
- Experience with requirement collection, validation, and definition of workflow, design, build, and testing of Epic.
- Other duties as assigned
Education- Associate's Degree - Information Technology, Business Administration, or related field or three or more years of related experience. - Required
Work Experience- 3 Years - 3+ years experience in IT or clinical business workflow - Required
- Experience supporting clinical, ancillary, or business environments - Required
- Application system build experience - Preferred
Licenses and Certifications- Epic Certifications - EPIC certification(s) or accreditation - current - Required Upon Hire Or
- Epic Certifications - EPIC certification(s) or accreditation - achieved within 120 days of hire - Required within 120 Days Or
- Epic Certifications - EPIC certification(s) or accreditation - achieved within 60 days of completion of final course required - Required within 60 Days
- if certification or accreditation not achieved upon hire must be willing to travel or actively participate in remote training; caregiver allowed 3 attempts to complete certification exam - Required Upon Hire
Travel Requirements- Travel to off site locations may be required. - Required
QualificationsSkills and AbilitiesEssential Technical/Motor Skills
- Proficiency with online devices.
- Proficiency with communicating via face-to-face, audio, written communication.
- Ability to prepare for and facilitate a meeting.
Interpersonal Skills
- Excellent verbal and written skills, strong interpersonal skills and the ability to perform as a team player.
- Ability to work with peers at all levels in establishing and executing strategies for the process improvement and solution selection, installation and implementation of computer based solutions.
- Highly focused on radical, loving service
- Not afraid to think and act outside the box
- Open and flexible
- Able to think and act efficiently with minimal direction
- A catalyst for change
- Serves with HEART
- Consultative
- People- and relationship-oriented
- Highly effective listener and communicator
- Operates with strong integrity and ethics. Instills trust and honesty
- Innovative and forward-thinking
- Manages conflict without becoming defensive or angry
- Self-reflective-knows strengths and weaknesses and self-manages effectively
- Maintains a sense of humor and optimism under pressure
Essential Physical Requirements
- Ability to work at a desk for a major part of the workday using an online computer terminal and/or a personal computer and a telephone.
- Ability to manipulate manuals, printed output, memos, periodicals, mail, and written requests.
- Ability to attend meetings at sites other than the normal workplace (on a different floor or in a different building).
Essential Mental Abilities
- Must possess the ability to solve problems using a high degree of logical thought process.
- Ability to make independent decisions based on the interpretation, analysis and evaluation of changing data and conditions.
- Also must be able to work on several tasks concurrently with great emphasis on the retention of details.
- Ability to switch between multiple tasks and projects.
- Demonstrates a high degree of stress tolerance.
- Must have the ability to retain a wide variety of knowledge about software and hardware products.
- Must be able to develop and organize short and long-range goals.
Essential Sensory Requirements
- Adequate vision to read technical manuals and periodicals, memos, reports, and other documentation and to use an online and/or personal computer monitor.
- Adequate hearing to understand verbal information and use a telephone.
Exposure to Hazards
- Physical hazard of electrical shock is present when working with electrically powered devices.
- The job carries a high degree of stress stemming from the need to meet demands and provide a customer-oriented service to the end users.
- Eye and neck strain.
Other Skills and Abilities
- Demonstrates the ability to function in a self-sufficient role and to accept a great deal of responsibility.
- Demonstrates a high degree of self-motivation and self-confidence resulting in the ability to make decisions and to react to changing situations.
